Home » Categories » Setup / IT information

TDO integration with CloudPBX software

 

Overview:

When phone rings, phone number details window opens up and allows a user to select and see phone number data. 

Note: in order to have this integration, 3CX software or similar has to be installed and working on the computer.

 

This integration is available to offices using TDO Version 12.205 or higher.

Setup:

 

In 3CX, please go to Configuration Settings

 

 

Select Advanced Settings

 

 

Select Behavior

 

 

Check the option to select Launch application on incoming call

 

 

On Path to executable window, make sure to have C:\Program Files\TDOffice\DOtNet\TDO.Connect.exe (if the computer is 32-Bit) or C:\Program Files (x86)\TDOffice\DOtNet\TDO.Connect.exe (if computer is 64-Bit) is added

 

 

On Parameters to Send field, please type in: %CallerNumber%

 

 

On the computer, go to Start> Computer (on Windows 7), or right-click on the Start Menu>File Explorer (on Windows 10) and follow the path: 

  1. C:\Program Files\TDOffice\DotNet (on 32-Bit), or
  2. C:\Program Files (x86)\TDOffice\DotNet (on 64-bit)

 

 

 

  1. Right-click on TDO.Connect.exe and select Properties. Then go to Compatibility tab and make sure the “Run this program as administrator” box is checked then click OK

 

 

Once the setup is complete a window like the image below will popup on the screen as incoming calls are received:

 

 

 

 

 

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
How to install TDO on Windows Server x64 2008, 2008R2, 2012, and 2016
Viewed 6569 times since Aug 19, 2014
Encryption of TDO Database
Viewed 473 times since Nov 26, 2018
Upgrading to SQL 2008 Express
Viewed 1744 times since Sep 26, 2016
How to Upgrade Access Runtime 2002 to 2010
Viewed 2179 times since Sep 27, 2016
Electronic Signatures in TDO with Topaz Signature Pad
Viewed 4665 times since Jun 10, 2015
TDO Version 12 Installation
Viewed 2754 times since May 2, 2017
Updating Carestream 3D software
Viewed 2564 times since Jul 24, 2015
TDO Workstation Install (Version 11)
Viewed 7030 times since Feb 13, 2015