Perquisites
GxPicture Suite and Vixwin would need to be installed by the office’s IT or Gendex representative.
VixWin
GxTWAIN
Troubleshooting
If images are not coming into TDO, check if the VixWin software is open. It may be set to open automatically upon image acquisition. It will grab the image instead of the Twain driver, and the image won't come into TDO. Please contact Gendex support for a resolution to this issue.
Article ID: 663
Created: August 31, 2017
Last Updated: November 20, 2025
Author: TDO KB [web_admin@tdo4endo.com]
Online URL: https://kb.tdo4endo.com/article.php?id=663