Overview
If you are experiencing an error submitting claims with the following message:
"There was a problem uploading claims- Error: Authorization failed. Please check the username and password in the eclaims setup form."
It is possible that, beyond the ordinary solution,s such as problem with internet connection or having the wrong username and password entered, it could be due to the username or password you have selected.
Details
How TDO communicates with Dental Exchange:
The password is passed in the URL, which then means that we cannot have specific symbols in the username or the password. Those symbols include %, \, &, = and ?. There may be more.
Solution
At this time, do not use any of the characters listed above in either a username or a password
Article ID: 710
Created: August 1, 2018
Last Updated: September 2, 2025
Author: TDO KB [web_admin@tdo4endo.com]
Online URL: https://kb.tdo4endo.com/article.php?id=710