TDO allows the ability to process an insurance payment that covers several patients.
When an insurance carrier sends a bulk payment for multiple patients, this is recorded under Insurance Tools > Receive an Insurance payment.
You will enter the details of the payment: Amount, Carrier, Type of Payment, Payment Reference, Doctor for Deposit.
Then you will apply the appropriate amount of the total payment to each individual patient and you can close the claim on each line you have applied payments to.
Once you hit save and close it will apply all of the individual payments on the selected charts and allow you to make any adjustments to those accounts at that time.
Bulk payment via credit card:
In version 12.450f and above of TDO, you are able to receive a bulk insurance payment using TDO Payments services. To do this, you will follow the steps above and for type you will select credit card and reference will be the type of (virtual) card. It will then run a single time and apply to all patients.
Marking the insurance inactive. Flipping primary insurance and secondary insurance. If the claim was sent to the wrong company it has to be voided before recreating it under the proper carrier.
Article ID: 892
Created: August 19, 2022
Last Updated: March 11, 2025
Author: TDOKB1 [IT@tdo4endo.com]
Online URL: https://kb.tdo4endo.com/article.php?id=892