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<title>Home - All Categories - IT resources  - Setup  </title>
<link>https://kb.tdo4endo.com/category.php?id=137</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.phpkb.com)</description>
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										<guid>https://kb.tdo4endo.com/article.php?id=18</guid>
										<title>How to disable UAC in Windows Registry</title>
										<link>https://kb.tdo4endo.com/article.php?id=18</link>
										<description><![CDATA[In order to fully disable UAC in Windows 7, Windows 8.1, Windows 10 and Windows 11 aside from setting UAC to &rsquo;Never Notify&rsquo; there is an additional step that must be done. Open the Registry editor and browse to the following location:...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=27</guid>
										<title>How to install TDO Lectures in your database</title>
										<link>https://kb.tdo4endo.com/article.php?id=27</link>
										<description><![CDATA[In order to install TDO Lectures in your database you must login to TDO website, download the Setup Lectures and install it on your database. You must run the Setup Lectures from a computer that has TDO installed. The Lectures will be installed to...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=32</guid>
										<title>Antivirus Exclusions</title>
										<link>https://kb.tdo4endo.com/article.php?id=32</link>
										<description><![CDATA[Overview Below lists tested Anti-virus programs that will work with TDO as long as they are configured correctly with listed exclusions. TDO should run fine with most other anti-virus programs as long as they allow settings for exclusions. Only a few...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=34</guid>
										<title>[OUTDATED] How to install TDO on Windows Server x64 2008, 2008R2</title>
										<link>https://kb.tdo4endo.com/article.php?id=34</link>
										<description><![CDATA[ Note: This information is outdated as it pertains to Windows Server 2008 which is EOL. This article is up to date.  Â  Overview This article goes over how to install TDO on Windows Server 2008, 2012, 2016, and 2019 x64.  Note: Windows has ended...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=39</guid>
										<title>TDO Installation - minimum software &amp; hardware requirements</title>
										<link>https://kb.tdo4endo.com/article.php?id=39</link>
										<description><![CDATA[Overview In order to operate TDO on your existing computer system or new computer system, all of your computers must meet the following software and hardware specifications.  Minimum Software Requirements  On your workstations, we recommend Windows...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=68</guid>
										<title>How to configure SMTP settings to send emails from TDO</title>
										<link>https://kb.tdo4endo.com/article.php?id=68</link>
										<description><![CDATA[  Note:Â For TDO 12.290 and higher, please seeÂ this articleÂ for instructions on configuring SMTP server settings.  Overview In order to have email sent from TDO (Letters, Organizer, etc) you must configure your SMTP Settings in TDO. Your SMTP...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=69</guid>
										<title>Cliconfg</title>
										<link>https://kb.tdo4endo.com/article.php?id=69</link>
										<description><![CDATA[Overview This article goes over how to set CLICONFGs for a workstation, which may reduce performance issues within TDO.Â  Â  Detailed Instructions  Depending on the computer, navigate to the following location using Windows Explorer:  C:&#92;Windows&...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=107</guid>
										<title>TDO Best Practices</title>
										<link>https://kb.tdo4endo.com/article.php?id=107</link>
										<description><![CDATA[Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=272</guid>
										<title>TDO Mobile App - Sign Up, Install, Upgrade, &amp; Uninstall</title>
										<link>https://kb.tdo4endo.com/article.php?id=272</link>
										<description><![CDATA[Overview The TDO Mobile app allows you to conveniently view your schedule, view and call patients, add notes, view and call referring doctors, access Lexicomp, and view your Daily Financial Snapshot from your phone (iPhone or Android) or tablet....]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=296</guid>
										<title>TDO on Virtualized Environment</title>
										<link>https://kb.tdo4endo.com/article.php?id=296</link>
										<description><![CDATA[TDO on Virtualized Environment Â  Overview Computing technology is evolving toward virtualization. Virtualization is a proven technology that can enable enterprises to improve IT infrastructure by reducing investments, saving on maintenance costs,...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=300</guid>
										<title>Configuring a TDO Backup (Running a Fire Drill, Part 1)</title>
										<link>https://kb.tdo4endo.com/article.php?id=300</link>
										<description><![CDATA[Overview Ensuring that a daily backup is configured using the TDO Backup utility is absolutely essential. It is certainly acceptable to have other backup solutions (perhaps suggested by your IT) in place, but it should not be an alternative to the...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=301</guid>
										<title>TDO - network configuration</title>
										<link>https://kb.tdo4endo.com/article.php?id=301</link>
										<description><![CDATA[Overview The instructions below are for your IT Professional. Please share your Username and Password, so your IT will be able to log into www.tdo4endo.com and review all of the network documentation and installation instructions for TDO. Please...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=319</guid>
										<title>Referral Chat</title>
										<link>https://kb.tdo4endo.com/article.php?id=319</link>
										<description><![CDATA[Overview With TDO Cloud, there is a Referral Chat feature that allows your Referring Doctor to communicate with you or someone in your office. Â   Requirements TDO Cloud ServicesÂ  The workstations utilizing Referral Chat must not be logged in with...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=321</guid>
										<title>Configuring TDO Folder Monitor for Image Acquisition</title>
										<link>https://kb.tdo4endo.com/article.php?id=321</link>
										<description><![CDATA[Overview  To use TDO Folder Monitor with TDO Hosted, please see this article.  TDO Folder Monitor will allow TDO toÂ automatically save Digital Images into the Patient&rsquo;s record.  Only supported for JPEG files.Â  For offices using CR2 - Change...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=326</guid>
										<title>Electronic Signatures in TDO with Topaz Signature Pad</title>
										<link>https://kb.tdo4endo.com/article.php?id=326</link>
										<description><![CDATA[Overview The ability to sign the medical history forms, policy consent forms, pain history form, and the credit card receipts using the Topaz signature pad.Â  The Topaz signature pad can also be used with the installed Infograbber.  Requirements...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=334</guid>
										<title>eRx: Electronic Prescriptions through TDO</title>
										<link>https://kb.tdo4endo.com/article.php?id=334</link>
										<description><![CDATA[Overview Eprescription (eRx) is a service through MDToolbox that provides an electronic prescribing platform and is fully integrated into TDO. Many states have existing laws, or laws that will soon go into effect, requiring certain types of...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=335</guid>
										<title>How to Run a TDO Autofix</title>
										<link>https://kb.tdo4endo.com/article.php?id=335</link>
										<description><![CDATA[Running an Autofix There are two ways to run a TDO Autofix. If TDO is open The Autofix can be run by clicking Help and selecting TDO Autofix  Â  If TDO is closed or not responding The Autofix can be run by clicking Start, followed by All Programs  Â ...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=337</guid>
										<title>Important Ways to Prevent Data Loss</title>
										<link>https://kb.tdo4endo.com/article.php?id=337</link>
										<description><![CDATA[Overview This article will go over how to protect your data in TDO.Â  Detailed Instructions Protect your data In order to prevent massive data loss due to malware or ransomware (commonly seen as the Cryptolocker), please ensure that you are backing...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=340</guid>
										<title>Windows 10 Compatibility with TDO</title>
										<link>https://kb.tdo4endo.com/article.php?id=340</link>
										<description><![CDATA[Overview Windows 10 is officially released on July 29th 2015.Â  We have tested TDO in the Windows 10 environment and it works fine. Workstations running Windows 10 will still need to follow our TDO Best Practices in order to function most efficiently...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=420</guid>
										<title>Initial Setup of TDO - Edit Control Table</title>
										<link>https://kb.tdo4endo.com/article.php?id=420</link>
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										<guid>https://kb.tdo4endo.com/article.php?id=619</guid>
										<title>Update requirements from TDO Version 11 to TDO Version 12</title>
										<link>https://kb.tdo4endo.com/article.php?id=619</link>
										<description><![CDATA[Overview A list of the requirements your office will need to meet prior to updating to version 12 of TDO Software Details  You will need to have signed the updated TDO Contract Agreement. Please log into tdo4endo.com. Go to Download TDO. Click on...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=621</guid>
										<title>How to Upgrade Access Runtime 2002 to 2010</title>
										<link>https://kb.tdo4endo.com/article.php?id=621</link>
										<description><![CDATA[Overview Listed here are steps to upgrade MS Access Runtime 2002 to MS Access Runtime 2010. As version 12 of TDO is only compatible with MS Access Runtime 2010 we suggest doing this on all computers at the office. Detailed Steps  Browse to TDO4Endo...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=639</guid>
										<title>Using TDO on a Mac</title>
										<link>https://kb.tdo4endo.com/article.php?id=639</link>
										<description><![CDATA[Overview TDO must run on the Windows operating system. There are 2 options to have Windows configured on a Mac computer    M Chip Limitation TDO server and standalone are unable to run on MAC devices with M chips (M1/M2/M3 etc.) due to hardware...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=643</guid>
										<title>[v12] TDO installation</title>
										<link>https://kb.tdo4endo.com/article.php?id=643</link>
										<description><![CDATA[Overview Included in this article is the information that should be given to your IT Professional in order to setup and properly configure TDO for the first time. These instructions apply only to Version 12.Â Depending on your situation, you may be...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=654</guid>
										<title>Multi Windows User TDO Environment</title>
										<link>https://kb.tdo4endo.com/article.php?id=654</link>
										<description><![CDATA[Overview Â  You will run into issues if you install TDO under one windows user then log in as another. During the install there are keys written toÂ HKEY_CURRENT_USER. Usually re-running the SetupRuntime.exe will fix this. Read the below section to...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=661</guid>
										<title>Microsoft Visual Studio 2010 and Access Runtime</title>
										<link>https://kb.tdo4endo.com/article.php?id=661</link>
										<description><![CDATA[Overview Â  Microsoft Visual Studio 2010 Tools for Office Runtime is a program that is installed via Windows Updates and is sometimes already installed on computers when initially setting up TDO.Â  Â  When first installing TDO on a computer, this...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=673</guid>
										<title>Google - Two-Factor Authentication &#40;2FA&#41; + creating App Passwords with OAuth</title>
										<link>https://kb.tdo4endo.com/article.php?id=673</link>
										<description><![CDATA[Overview The following article goes over setting up two-factor authentication (2FA) and app passwords within Google.Â   Microsoft (Outlook) users The information in this article provides directions for Google (Gmail) users. If using Microsoft ...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=675</guid>
										<title>Restoring From a TDO Backup (Running A Fire Drill part. 2)</title>
										<link>https://kb.tdo4endo.com/article.php?id=675</link>
										<description><![CDATA[What Is A Fire Drill? The TDO Fire Drill is the process of simulating a problem with your server, in which case you would need to configure another computer in the office to function as the server. TDO has a robust backup and restore procedure that...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=679</guid>
										<title>TDO Data Import (PBS &amp; EndoVision)</title>
										<link>https://kb.tdo4endo.com/article.php?id=679</link>
										<description><![CDATA[Overview We have the ability to import data fromÂ PBS EndoÂ® (Essentials and Enterprise) and EndoVisionÂ®.Any other softwares will need a data import investigation to see what fields, if any, can be imported. For pricing, please contact sales...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=726</guid>
										<title>Multiple SMTP accounts for different functionalities</title>
										<link>https://kb.tdo4endo.com/article.php?id=726</link>
										<description><![CDATA[Overview This feature allows an office using TDO to configure two or more email accounts to send emails from TDO.  Note: This feature is available in TDO 12.290 or newer.Â To view instructions for configuring SMTP server settings in earlier versions...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=735</guid>
										<title>Encryption of TDO Database</title>
										<link>https://kb.tdo4endo.com/article.php?id=735</link>
										<description><![CDATA[Overview: In an ongoing effort to reach the strictest security protocols and HIPAA requirements, we have added an additional layer of encryption to your TDO database when upgrading to version 12.309c or above.  Note:Â it is veryÂ importantÂ usersÂ...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=739</guid>
										<title>Infograbber Location</title>
										<link>https://kb.tdo4endo.com/article.php?id=739</link>
										<description><![CDATA[Â  Overview For technical reasons the location of the Infograbber executable file is now moved to DotNet folder. So when updating TDO, especially from TDO Version 11, please follow the steps below to update the Infograbber Icon on the computer&rsquo...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=744</guid>
										<title>Setup &amp; Using a Tablet PC, iPad or Android tablet for Patient Registration</title>
										<link>https://kb.tdo4endo.com/article.php?id=744</link>
										<description><![CDATA[Overview The Infograbber application will make your office entirely paperless and save your front office staff a tremendous amount of time. Your patients will complete their patient information, medical history, and pain history all on the tablet pc....]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=765</guid>
										<title>Run TDO Without Local Admin (Version 12 only)</title>
										<link>https://kb.tdo4endo.com/article.php?id=765</link>
										<description><![CDATA[THIS SETTINGS HAVE BEEN TESTED WITH VERSION 12 OF TDO ONLY. Â  These settings could be setup as a GPO for the office, or individually for each workstation. 1. Remove "run as administrator" option from TDO shortcut.  2. Add "Everyone" user to have...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=821</guid>
										<title>IT Setup Checklist</title>
										<link>https://kb.tdo4endo.com/article.php?id=821</link>
										<description><![CDATA[    REQUIRED NOTES/KNOWLEDGE BASE ARTICLE(S)   Configure server: TDO directories, file sharing and permissions, antivirus exclusions, etc. How to install TDO on Windows Server x64 2008, 2008 R2, 2012, 2016, and 2019   Install TDO on server and...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=879</guid>
										<title>How to update TDO - Version 12</title>
										<link>https://kb.tdo4endo.com/article.php?id=879</link>
										<description><![CDATA[Overview This article will guide you through how to update your TDO from an existing version of TDO 12 to the latest version of 12.  Non-update Installations For directions on how to install TDO - not update the program - on a server or computer,...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=882</guid>
										<title>Letters - Email - Office 365 - SMTP work around</title>
										<link>https://kb.tdo4endo.com/article.php?id=882</link>
										<description><![CDATA[Overview Microsoft made changes to SMTP Authentication, specifically disabling OAUTH support,Â  that has been blocking TDOs ability to send email. TDO is working on OAUTH2 support, but we currently do not have an ETA on when that will be available....]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=891</guid>
										<title>Backup - TDO data backup guide</title>
										<link>https://kb.tdo4endo.com/article.php?id=891</link>
										<description><![CDATA[Overview The TDO Backup Utility is a great tool to backup your data and images, with the capability to restore that data if needed  Table of Contents  Overview  Checking TDO Backup Log Configuring a TDO Backup  Deciding Where to Configure the Backup...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=930</guid>
										<title>Windows 11 Compatibility with TDO</title>
										<link>https://kb.tdo4endo.com/article.php?id=930</link>
										<description><![CDATA[Overview Windows 11 officially released on October 5, 2021.Â  We have tested TDO in the Windows 11 environment and it works fine. Workstations running Windows 11 will still need to follow our TDO Best Practices in order to function most efficiently.Â...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=945</guid>
										<title>TDOxQB sync - configuring a new computer</title>
										<link>https://kb.tdo4endo.com/article.php?id=945</link>
										<description><![CDATA[ Table of Contents  Configuring a new computer for TDOxQB Sync Performance Troubleshooting   Â  Configuring a new computer for TDOxQB Sync Occasionally, the computer where the TDOxQB sync is run from needs to be replaced, or an office wants to add an...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=960</guid>
										<title>Microsoft Security Essentials - blocked child processes</title>
										<link>https://kb.tdo4endo.com/article.php?id=960</link>
										<description><![CDATA[Microsoft defender will sometimes block TDO from creating child processes. Child processes are important to using TDO as they are required to use various TDO modules such as electronic prescriptions, letters, and auto fix. This Microsoft article...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=967</guid>
										<title>Microsoft - Two-Factor Authentication &#40;2FA&#41; + creating App Passwords with OAuth</title>
										<link>https://kb.tdo4endo.com/article.php?id=967</link>
										<description><![CDATA[ Overview Oauth provides an extra layer of security for your email address so that the password to your email is not exposed to applications. In lieu, the generated app password is what will be entered in the password field for services like TDO...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=989</guid>
										<title>TDO installation - troubleshooting</title>
										<link>https://kb.tdo4endo.com/article.php?id=989</link>
										<description><![CDATA[Overview Please reference the following article when troubleshooting TDO installations and updates. If after trying the below suggestions, TDO is still non-functioning and/or experiencing issues and/or errors, please contact TDO Support for further...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=1000</guid>
										<title>How to set up  ITRANS 2.0 integration for TDO version 12.416d and above</title>
										<link>https://kb.tdo4endo.com/article.php?id=1000</link>
										<description><![CDATA[Overview All dental software companies in Canada are required to update their software with ITRANS 2.0 and begin installing this software version into offices. You can find more information here, https://www.goitrans.com/. Sending a CDAnet dental...]]></description>

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										<guid>https://kb.tdo4endo.com/article.php?id=1003</guid>
										<title>Microsoft .NET Framework. Unhandled exception error when launching TDO installer.</title>
										<link>https://kb.tdo4endo.com/article.php?id=1003</link>
										<description><![CDATA[Overview How to fix Microsoft .NET Framework. Unhandled exception error when launching TDO installer.  Detailed instructions You will need to install TDO workstation under a local Admin Windows account. If you do not want to install with local Admin...]]></description>

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