TDO Support - Search

Steps for fixing “Login Error 2450” with Norton Antivirus / Symantec Endpoint Protection/ Sophos

Mon, Sep 10, 2018 Login Error 2450, norton, norton antivirus, 2450, login error, symantec, endpoint, Sophos, Antivirus, Exploit, Mitigation 7616

Overview TDO requires for Norton, Symantec, and Sophos to have Exploit Migration to be unchecked in the Individual Antivirus Software Detailed Instructions Disable "Memory Exploit Mitigation" under Network and Host Exploit Mitigation. Go to: ... Read More

Ability to access Cloud Reports from ADMIN login

Mon, May 6, 2019 Web Report, Cloud reports, TDO 12, TDO 11, ADMIN login, Web, Cloud, Admin, Cloud Reports 15675

Overview Cloud Reports are also available online! Refer to the information below. Prerequisites TDO v11 or higher, TDO Cloud services, Microsoft Excel (reports are downloaded in .xlsx format) Detailed Instructions In a browser, go to the... Read More

Helping Referring Doctors Reset their Password

Fri, Apr 26, 2019 referrer, online, password, pw, reset, referring, doctor, login, portal, forgot, account management 17726

Overview For TDO Web/Cloud Services users who utilize the referring doctor portal to allow referring doctors to refer patients, and view patient info & reports, it is important for referrers to have the ability to log in, change their password,... Read More

Adding a watermark to images in TDO

Wed, Mar 7, 2018 watermark, logo, xray logo, radiograph logo, watermark image 4484

Overview This article will show you how to add a custom watermark to images or radiographs in TDO using a .PNG version of your logo. If you do not currently possess a .PNG version of your logo, reach out to the graphic designer that created your... Read More

EHR Audit Log and the Exam Log

Thu, Nov 30, 2017 audit, ehr audit, exam log, audit, security 4279

Overview TDO Software has two reports that are helpful when trying to audit changes that have occurred in the program. Here are how to find them, and what they do. Detailed Instructions Reporting Tools > Administrative > Exam LogExam Log: Shows... Read More

Checking TDO Backup Log

Thu, Sep 7, 2017 backup, verify backup, backup log, tdo cloud backup 5736

Overview This article will show you the quickest way to verify your TDO Backup status. Detailed Instructions The following directions will show you how to verify the status of your backup in TDO Version 12. To verify your backup in TDO Version 11,... Read More

Online system to check Controlled-Substances

Fri, Jun 30, 2017 erx, narcotics, controlled substance, log, erx log, prescription log, state narcotic database, narcotic, narcotic database, controlled-substance 3633

Overview In the eRx module, users can access to the State Narcotic Database system to check Controlled-Substance medications. Simply go to: Detailed Instructions Click on “New Rx” button The "Prescription Writer” window will open ... Read More

How to Log Out of TDO

Sun, May 15, 2016 tdo training, video, logout, log out, log off, logoff 2871

TDO and EHR Certification

Tue, Apr 26, 2016 ehr, audit, emergency mode, smoking status, encryption, electronic health records, log, hipaa 7659

Overview We are happy to announce that TDO has received the Electronic Health Records. Users who upgrade to TDO version 11.2 will be qualified to receive incentive payments from the Medicare EHR Incentive Program. Please visit https://www.cms.gov... Read More

How to Help Patients Securely Reset Their Patient Portal Password

Tue, Nov 17, 2015 secure login, website, tdo cloud, patient login, web services, login, secure, account management, reset, password, pw, username 54857

Overview This article will go over how to help a patient reset their password for the online Patient Portal. Detailed Instructions Create a Letter Template in TDO that instructs the patient to go to your patient portal’s Update Your Login... Read More

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