Setup / IT informationOverview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More
Overview A list of the requirements your office will need to meet prior to updating to version 12 of TDO Software Details Updating to Version 12 of TDO Software is a process very similar to that of other updates your office has done for TDO in the... Read More
Overview Windows 10 is officially released on July 29th 2015. We have tested TDO in the Windows 10 environment and it works fine. Workstations running Windows 10 will still need to follow our TDO Best Practices in order to function most efficiently... Read More
Overview In order to utilize TDO Cloud services an application called OpenVPN Connect is installed on your server. This allows patients to login to fill out their medical history, referring doctors to refer patients and view reports online, as... Read More
Installation Instructions for TDO on Windows Server 2008, 2012, 2016, and 2019 x64 Note: Windows 2008 Server’s end of life date is January 14, 2020. The instructions below are for your IT Professional. Your IT must properly configure... Read More
TDO Version 11 To setup electronic claims in TDO all you need to do is click Administrative at the top of the program and select Electronic Claims Setup. Select WebClaims - ClaimConnect and enter your Dental Exchange username and... Read More
In order to provide the smoothest transition to TDO and minimize issues, we typically do not support or perform any data conversion from existing software(s). However, we do have the ability to convert data from PBS Endo should an office like this at... Read More
In order to fully disable UAC in Windows 7, Windows 8.1, or Windows 10 aside from setting UAC to ’Never Notify’ there is an additional step that must be done. Open the Registry editor and browse to the following location: Location:... Read More
Overview: In order to operate TDO on your existing computer system or new computer system, all of your computers must meet the following software and hardware specifications. Minimum Software Requirements On your workstations, we recommend... Read More
Overview Ensuring that a daily backup is configured using the TDO Backup utility is absolutely essential. It is certainly acceptable to have other backup solutions (perhaps suggested by your IT) in place, but it should not be an alternative to the... Read More