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TDO Best Practices
Viewed 24317 times since Sep 17, 2014
Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More
Windows 10 Compatibility with TDO
Viewed 10610 times since Jul 28, 2015
Overview Windows 10 is officially released on July 29th 2015. We have tested TDO in the Windows 10 environment and it works fine. Workstations running Windows 10 will still need to follow our TDO Best Practices in order to function most efficiently... Read More
Version 12 Requirements
Viewed 8054 times since Sep 26, 2016
Overview A list of the requirements your office will need to meet prior to updating to version 12 of TDO Software Details Updating to Version 12 of TDO Software is a process very similar to that of other updates your office has done for TDO in the... Read More
How to Reconnect Your VPN for TDO Cloud Services
Viewed 7103 times since Nov 9, 2015
 Overview In order to utilize TDO Cloud services an application called OpenVPN Connect is installed on your server. This allows patients to login to fill out their medical history, referring doctors to refer patients and view reports online, as... Read More
How to disable UAC in Windows Registry
Viewed 17274 times since Jul 30, 2014
In order to fully disable UAC in Windows 7, Windows 8.1, or Windows 10 aside from setting UAC to ’Never Notify’ there is an additional step that must be done. Open the Registry editor and browse to the following location: Location:... Read More
Minimum Software and Hardware Requirements
Viewed 11761 times since Aug 26, 2014
Overview: In order to operate TDO on your existing computer system or new computer system, all of your computers must meet the following software and hardware specifications. Â Minimum Software Requirements On your workstations, we recommend... Read More
Configuring a TDO Backup (Running a Fire Drill part 1)
Viewed 8988 times since Jan 21, 2015
Overview Ensuring that a daily backup is configured using the TDO Backup utility is absolutely essential. It is certainly acceptable to have other backup solutions (perhaps suggested by your IT) in place, but it should not be an alternative to the... Read More
X-Ray Integrations, TWAIN and 3D Images setup in TDO
Viewed 8646 times since Jun 11, 2015
Imaging: Carestream (formerly Kodak): for X-Ray sensors and 3D images. We provide several methods of taking x-rays through TDO with the RVG sensor. We also have an integration for both the CS9000 and CS8100 3D units. Support:  877-624-6243 ... Read More
How to install TDO on Windows Server x64 2008, 2008R2, 2012, 2016, and 2019
Viewed 8523 times since Aug 19, 2014
Installation Instructions for TDO on Windows Server 2008, 2012, 2016, and 2019 x64 Â Note: Windows 2008 Server’s end of life date is January 14, 2020. The instructions below are for your IT Professional. Your IT must properly configure... Read More
TDO Workstation Install (Version 11)
Viewed 8304 times since Feb 13, 2015
TDO Workstation Installaion After the server update has finished, and you are looking to install TDO on the workstation. Make sure that the workstation is set up using TDO Best Practices guide. Installation From the mapped TDO Builds folder, run... Read More
TDO Version 11 Installation
Viewed 7344 times since Dec 22, 2014
Overview Included in this article is the information that should be given to your IT Professional in order to setup and properly configure TDO for the first time. Depending on your situation, you may be trying to install in two different fashions: If... Read More
Electronic Signatures in TDO with Topaz Signature Pad
Viewed 6111 times since Jun 10, 2015
Overview A new feature in TDO provides user the ability to sign the medical history forms, policy consent forms, pain history form and the credit card receipts using the Topaz signature pad. The Topaz signature pad can also be used in Infograbber.... Read More
TDO Network Configuration
Viewed 5845 times since Jan 23, 2015
TDO Network Configuration The instructions below are for your IT Professional. Please share your Username and Password, so your IT will be able to log into www.tdo4endo.com and review all of the network documentation and installation instructions for... Read More
TDO Version 12 Installation/Update
Viewed 5199 times since May 2, 2017
 NOTE: It has been brought to our attention that WIA drivers are not currently working with the ’Scan’ function in TDO Version 12 (as of 12.338). For more information, please see this page. Overview Included in this article is the... Read More
How to Run a TDO Autofix
Viewed 4258 times since Jul 17, 2015
Running an Autofix There are two ways to run a TDO Autofix. If TDO is open The Autofix can be run by clicking Help and selecting TDO Autofix  If TDO is closed or not responding The Autofix can be run by clicking Start, followed by All Programs  ... Read More
How to Update TDO Software (Version 11)
Viewed 3389 times since Jul 17, 2015
Overview If you are looking to update TDO Software for your office or for a client’s office, please follow the steps below. Upgrading TDO Software is a fairly simple process, but please make sure that you allocate enough time as once the... Read More
Ping server to find IP address
Viewed 3310 times since Sep 3, 2014
Detailed Instructions Click the Windows Start menu In the search bar, type cmd In the command prompt, type "ping", hit the spacebar followed by the name of the server The reply will list an IP address. This will be the server IP address  Read More
How to Uninstall Microsoft Access 2002 Runtime
Viewed 3268 times since Jul 14, 2017
How to Uninstall Microsoft Access 2002 Runtime 1. Go to Control Panel and select Programs and Features. Â 2. When in Programs and Features, scroll down till you get to the Microsoft Access 2002 Runtime program. Select it, then right click on it.... Read More
Updating Carestream 3D software
Viewed 3203 times since Jul 24, 2015
If you are using Carestream 3D software for CBCT 9000 or CBCT 8100, you will occasionally have the opportunity to update your software as well as drivers. Prior to updating software or drivers, contact TDO to see if they will work with the... Read More
HIPAA Compliance Protection for TDO Users
Viewed 3191 times since Mar 18, 2015
TDO Security Features To take full advantage of TDO Security Features, please make sure you have updated to the latest release of TDO. Â TDO offers all the required HIPAA compliance protection to our users. The database is password protected,... Read More
How to Upgrade Access Runtime 2002 to 2010
Viewed 2921 times since Sep 27, 2016
Overview Listed here are steps to upgrade MS Access Runtime 2002 to MS Access Runtime 2010. As version 12 of TDO is only compatible with MS Access Runtime 2010 we suggest doing this on all computers at the office. Detailed Steps Browse to TDO4Endo... Read More
Carestream 1200 and 1500 Intraoral Camera Setup
Viewed 2857 times since Nov 15, 2018
Overview This article will cover how to use the CS 1200 and CS 1500 Intraoral Cameras to take images in TDO.  Detailed Instructions 1. Install the TWAIN driver for this device. If you don’t have the installation files for the driver, you can... Read More
GentleWave Integration Setup
Viewed 2849 times since Aug 15, 2018
Overview This article will show you how to integrate your GentleWave unit(s) with TDO. By doing so, you will be able to view a log of procedures performed with your GentleWave unit(s).  Note Please note this integration is only available in TDO... Read More
Adding Dental Exchange information into TDO
Viewed 2713 times since Jun 8, 2015
TDO Version 11 To setup electronic claims in TDO all you need to do is click Administrative at the top of the program and select Electronic Claims Setup. Select WebClaims - ClaimConnect and enter your Dental Exchange username and... Read More
Upgrading to SQL 2008 Express
Viewed 2249 times since Sep 26, 2016
Overview Following are the steps to upgrade to SQL version on your Server. Detailed Instructions Before You Begin - Requires TDO Backup Prior to beginning it is REQUIRED that a backup be made of the TDO Server Data. This backup has to be run... Read More
Important Ways to Prevent Data Loss
Viewed 2235 times since Jul 22, 2015
Protect your data In order to prevent massive data loss due to malware or ransomware (commonly seen as the Cryptolocker), please ensure that you are backing up your data using the TDO Backup Utility and that your IT has a strong Antivirus solution... Read More
Restoring From a TDO Backup (Running A Fire Drill part. 2)
Viewed 2054 times since Nov 15, 2017
What Is A Fire Drill? The TDO Fire Drill is the process of simulating a problem with your server, in which case you would need to configure another computer in the office to function as the server. TDO has a robust backup and restore procedure that... Read More
Multi Windows User TDO Environment
Viewed 2050 times since Jun 23, 2017
Overview  You will run into issues if you install TDO under one windows user then log in as another. During the install there are keys written to HKEY_CURRENT_USER. Usually re-running the SetupRuntime.exe will fix this. Read the below section to... Read More
TDO integration with CloudPBX software
Viewed 1841 times since Jan 20, 2018
 Overview: When phone rings, phone number details window opens up and allows a user to select and see phone number data. Note: in order to have this integration, 3CX software or similar has to be installed and working on the computer.  This... Read More
Enabling Two Step Authentication and Secure Password for TDO
Viewed 1576 times since Nov 10, 2017
Activating 2 Step Authentication https://support.google.com/accounts/answer/185839?hl=en&ref_topic=7189195Â (External Link) How to Generate an App Password for Authentication 1. Once logged into your google account. Click on the top right-hand... Read More
Data conversion in TDO
Viewed 1364 times since Dec 12, 2017
In order to provide the smoothest transition to TDO and minimize issues, we do not support or perform any data conversion from existing software(s). Data conversion is a time-consuming process that can potentially leave your database cluttered with... Read More
Encryption of TDO Database
Viewed 1220 times since Nov 26, 2018
Overview: In an ongoing effort to reach the strictest security protocols and HIPAA requirements, we have added an additional layer of encryption to your TDO database when upgrading to version 12.309c or above. Note: it is very important usersÂ... Read More
What to do if a computer is stolen
Viewed 705 times since Jul 12, 2018
Overview  This article will give you steps to ensure that your TDO software does not get compromised in the event of a computer or tablet being stolen. Detailed Instructions   These are steps primarily related to TDO software, there may be... Read More
Beta Tester Responsibilities
Viewed 595 times since Dec 4, 2018
Details of Responsibilities TDO Software will credit technical support fees while your practice is actively participating in the beta testing process. The process of being a beta tester office will require more frequent new version release... Read More
Infograbber Location
Viewed 536 times since Jan 2, 2019
 Overview For technical reasons the location of the Infograbber executable file is now moved to DotNet folder. So when updating TDO, especially from TDO Version 11, please follow the steps below to update the Infograbber Icon on the computer&rsquo... Read More
Replica Program Setup/Configuration
Viewed 506 times since Jan 6, 2017
Overview TDO’s Replica service is used to synchronize data in real time between practices in a unified TDO database. Once TDO’s Tech Support & IT Teams configure a new location(s) in the replica, you’ll need to update some... Read More
Run TDO Without Local Admin (Version 12 only)
Viewed 335 times since Jul 22, 2019
THIS SETTINGS HAVE BEEN TESTED WITH VERSION 12 OF TDO ONLY. Â These settings could be setup as a GPO for the office, or individually for each workstation. 1. Remove "run as administrator" option from TDO shortcut. 2. Add "Everyone" user to have... Read More
Carestream Operating System Compatibility Pamphlet
Viewed 266 times since Jan 14, 2020
Overview Please be careful with the WIN 10 update. Before upgrading, verify if your Carestream Dental product connected to the PC iscompatible with WIN 10. If YES, do the upgrade. If NO, PLEASE do not change your operating system (WIN 7, WIN 8). Â ... Read More
SQL Server Database Size Limit
Viewed 121 times since Feb 8, 2020
TDO uses Microsoft SQL Server (2000, 2005, 2008, or 2016) to manage your database. The Express edition of Microsoft SQL Server has a 10GB limit on database files. If yours is a single-location practice, your database is most likely hosted on an... Read More
Server Migration
Viewed 25 times since Jan 31, 2020
 Overview: When it comes time to replace your server, you will need to, among other things, move your TDO database from the existing server to your new server. It’s important that you do so according to the following steps to ensure that no... Read More
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