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TDO Best Practices
Viewed 16899 times since Sep 17, 2014
Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More
Windows 10 Compatibility with TDO
Viewed 7509 times since Jul 28, 2015
Overview Windows 10 is officially released on July 29th 2015. We have tested TDO in the Windows 10 environment and it works fine. Workstations running Windows 10 will still need to follow our TDO Best Practices in order to function most efficiently... Read More
Version 12 Requirements
Viewed 4976 times since Sep 26, 2016
Overview A list of the requirements your office will need to meet prior to updating to version 12 of TDO Software Details Updating to Version 12 of TDO Software is a process very similar to that of other updates your office has done for TDO in the... Read More
How to Reconnect Your VPN for TDO Cloud Services
Viewed 4875 times since Nov 9, 2015
 Overview In order to utilize TDO Cloud services an application called OpenVPN Connect is installed on your server. This allows patients to login to fill out their medical history, referring doctors to refer patients and view reports online, as... Read More
How to disable UAC in Windows Registry
Viewed 11865 times since Jul 30, 2014
In order to fully disable UAC in Windows 7, Windows 8.1, or Windows 10 aside from setting UAC to ’Never Notify’ there is an additional step that must be done. Open the Registry editor and browse to the following location: Location:... Read More
Minimum Software and Hardware Requirements
Viewed 6481 times since Aug 26, 2014
Overview: In order to operate TDO on your existing computer system or new computer system, all of your computers must meet the following software and hardware specifications. Â Minimum Software Requirements On your workstations, we recommend... Read More
TDO Workstation Install (Version 11)
Viewed 6461 times since Feb 13, 2015
TDO Workstation Installaion After the server update has finished, and you are looking to install TDO on the workstation. Make sure that the workstation is set up using TDO Best Practices guide. Installation From the mapped TDO Builds folder, run... Read More
TDO New Office Setup
Viewed 5904 times since Dec 22, 2014
Overview Included in this article is the information that should be given to your IT Professional in order to setup and properly configure TDO for the first time. Depending on your situation, you may be trying to install in two different fashions: If... Read More
How to install TDO on Windows Server x64 2008, 2008R2, 2012, and 2016
Viewed 5728 times since Aug 19, 2014
Installation Instructions for TDO on Windows 2008 or 2012 Server/R2 x64 The instructions below are for your IT Professional. Your IT must properly configure your network for TDO before installing TDO Professional. Please read â... Read More
Configuring a TDO Backup (Running a Fire Drill part 1)
Viewed 5709 times since Jan 21, 2015
Overview Ensuring that a daily backup is configured using the TDO Backup utility is absolutely essential. It is certainly acceptable to have other backup solutions (perhaps suggested by your IT) in place, but it should not be an alternative to the... Read More
X-Ray Integrations, TWAIN and 3D Images setup in TDO
Viewed 4737 times since Jun 11, 2015
Imaging: Carestream (formerly Kodak): for X-Ray sensors and 3D images. We provide several methods of taking x-rays through TDO with the RVG sensor. We also have an integration for both the CS9000 and CS8100 3D units. Support:  877-624-6243 ... Read More
Electronic Signatures in TDO with Topaz Signature Pad
Viewed 3965 times since Jun 10, 2015
Overview A new feature in TDO provides user the ability to sign the medical history forms, policy consent forms, pain history form and the credit card receipts using the Topaz signature pad. The Topaz signature pad can also be used in Infograbber.... Read More
TDO Network Configuration
Viewed 3672 times since Jan 23, 2015
TDO Network Configuration The instructions below are for your IT Professional. Please share your Username and Password, so your IT will be able to log into www.tdo4endo.com and review all of the network documentation and installation instructions for... Read More
How to Run a TDO Autofix
Viewed 2980 times since Jul 17, 2015
Running an Autofix There are two ways to run a TDO Autofix. If TDO is open The Autofix can be run by clicking Help and selecting TDO Autofix  If TDO is closed or not responding The Autofix can be run by clicking Start, followed by All Programs  ... Read More
How to Update TDO Software (Version 11)
Viewed 2405 times since Jul 17, 2015
Overview If you are looking to update TDO Software for your office or for a client’s office, please follow the steps below. Upgrading TDO Software is a fairly simple process, but please make sure that you allocate enough time as once the... Read More
Updating Carestream 3D software
Viewed 2307 times since Jul 24, 2015
If you are using Carestream 3D software for CBCT 9000 or CBCT 8100, you will occasionally have the opportunity to update your software as well as drivers. Prior to updating software or drivers, contact TDO to see if they will work with the... Read More
Ping server to find IP address
Viewed 2179 times since Sep 3, 2014
Detailed Instructions Click the Windows Start menu In the search bar, type cmd In the command prompt, type "ping", hit the spacebar followed by the name of the server The reply will list an IP address. This will be the server IP address  Read More
HIPAA Compliance Protection to TDO Users
Viewed 2120 times since Mar 18, 2015
TDO offers all the required HIPAA compliance protection to our users. The database is password protected, the backup is password protected, all the communication to our web servers are encrypted through the VPN, TDO offers strong password policy... Read More
TDO Version 12 Installation
Viewed 2089 times since May 2, 2017
Overview Included in this article is the information that should be given to your IT Professional in order to setup and properly configure TDO for the first time. These instructions list the steps for installing TDO Version 12 and higher. If you are... Read More
How to Upgrade Access Runtime 2002 to 2010
Viewed 1864 times since Sep 27, 2016
Overview Listed here are steps to upgrade MS Access Runtime 2002 to MS Access Runtime 2010. As version 12 of TDO is only compatible with MS Access Runtime 2010 we suggest doing this on all computers at the office. Detailed Steps Browse to TDO4Endo... Read More
Adding Dental Exchange information into TDO
Viewed 1840 times since Jun 8, 2015
TDO Version 11 To setup electronic claims in TDO all you need to do is click Administrative at the top of the program and select Electronic Claims Setup. Select WebClaims - ClaimConnect and enter your Dental Exchange username and... Read More
Important Ways to Prevent Data Loss
Viewed 1544 times since Jul 22, 2015
Protect your data In order to prevent massive data loss due to malware or ransomware (commonly seen as the Cryptolocker), please ensure that you are backing up your data using the TDO Backup Utility and that your IT has a strong Antivirus solution... Read More
Upgrading to SQL 2008 Express
Viewed 1494 times since Sep 26, 2016
Overview Following are the steps to upgrade to SQL version on your Server. Detailed Instructions Before You Begin - Requires TDO Backup Prior to beginning it is REQUIRED that a backup be made of the TDO Server Data. This backup has to be run... Read More
How to Uninstall Microsoft Access 2002 Runtime
Viewed 1424 times since Jul 14, 2017
How to Uninstall Microsoft Access 2002 Runtime 1. Go to Control Panel and select Programs and Features. Â 2. When in Programs and Features, scroll down till you get to the Microsoft Access 2002 Runtime program. Select it, then right click on it.... Read More
Multi Windows User TDO Environment
Viewed 1182 times since Jun 23, 2017
You will run into issues if you install TDO under one windows user then log in as another. During the install there are keys written to HKEY_CURRENT_USER. Usually re-running the SetupRuntime.exe will fix this. Here are the following registry keys... Read More
Troubleshooting Slowness in TDO
Viewed 1056 times since Sep 9, 2016
Overview  Print Spooler  Best Practices   Read More
How to integrate the GentleWave Console with TDO Software
Viewed 895 times since Aug 15, 2018
Overview This article will show you how to integrate GentleWave with TDO  Detailed Instructions  Note Please note this integration is only available in 12.275a or higher.  Server Setup When a client first wants to setup Sonendo we have to... Read More
TDO integration with CloudPBX software
Viewed 831 times since Jan 20, 2018
 Overview: When phone rings, phone number details window opens up and allows a user to select and see phone number data. Note: in order to have this integration, 3CX software or similar has to be installed and working on the computer.  This... Read More
Restoring From a TDO Backup (Running A Fire Drill part. 2)
Viewed 790 times since Nov 15, 2017
What Is A Fire Drill? The TDO Fire Drill is the process of simulating a problem with your server, in which case you would need to configure another computer in the office to function as the server. TDO has a robust backup and restore procedure that... Read More
Data conversion in TDO
Viewed 648 times since Dec 12, 2017
In order to provide the smoothest transition to TDO and minimize issues, we do not support or perform any data conversion from existing software(s). Data conversion is a time-consuming process that can potentially leave your database cluttered with... Read More
Enabling Two Step Authentication and Secure Password for TDO
Viewed 633 times since Nov 10, 2017
Activating 2 Step Authentication https://support.google.com/accounts/answer/185839?hl=en&ref_topic=7189195Â (External Link) How to Generate an App Password for Authentication 1. Once logged into your google account. Click on the top right-hand... Read More
Microsoft SQL Size Limitations by Version
Viewed 302 times since May 23, 2018
SQL Server 2008 R2 Standard This SQL is used mostly for offices with multiple locations, and want to replicate their data between them. This version will be installed on the main office server. The satellite office, SQL Server 2008 R2 Express will be... Read More
What to do if a computer is stolen
Viewed 223 times since Jul 12, 2018
Overview  This article will give you steps to ensure that your TDO software does not get compromised in the event of a computer or tablet being stolen. Detailed Instructions   These are steps primarily related to TDO software, there may be... Read More
Beta Tester Responsibilities
Viewed 210 times since Dec 4, 2018
Details of Responsibilities TDO Software will credit technical support fees while your practice is actively participating in the beta testing process. The process of being a beta tester office will require more frequent new version release... Read More
Carestream 1200 and 1500 Intraoral Camera Setup
Viewed 161 times since Nov 15, 2018
Overview This article will cover how to use the CS 1200 and CS 1500 Intraoral Cameras to take images in TDO.  Detailed Instructions 1. Install the TWAIN driver for this device. If you don’t have the installation files for the driver, you can... Read More
Encryption of TDO Database
Viewed 144 times since Nov 26, 2018
Overview: In an ongoing effort to reach the strictest security protocols and HIPAA requirements, we have added an additional layer of encryption to your TDO database when upgrading to version 12.309c or above. Note: it is very important usersÂ... Read More
Infograbber Location
Viewed 42 times since Jan 2, 2019
 Overview For technical reasons the location of the Infograbber executable file is now moved to DotNet folder. So when updating TDO, especially from TDO Version 11, please follow the steps below to update the Infograbber Icon on the computer&rsquo... Read More
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