Knowledge Base News
  1. Windows Update Causing On Click Error (Workaround and Steps to Resolve)
    Published on: Nov 13, 2019 at 5:07 PM | Viewed: 1075 times.
    Windows Update Causing Error We have received a number of calls to our support team over the last two days regarding errors in TDO caused by the installation of Windows Update. The most common error we are hearing about is receiving On Click errors while using TDO.  Microsoft released updates that have errors that cause...... Read Full News
  2. Printing Labels of Referring Doctors for Holiday Mailers
    Published on: Nov 12, 2019 at 6:16 PM | Viewed: 74 times.
    As we approach the holiday season, your office may want to print out labels with mailing addresses for your referring offices to use when sending out seasonal cards.  Please follow the linked article below which provides the steps on how to do this: Print Referring Doctor Address Labels in TDO...... Read Full News
  3. WIA Interfaces Not Working in TDO v12
    Published on: Jul 31, 2019 at 12:29 AM | Viewed: 183 times.
    It has been brought to our attention that some or all revisions of TDO Version 12 (including the latest general release: 12.338) suffer from an issue that prevents WIA drivers from being used successfully with the ‘Scan‘ button in TDO‘s Acquire Window. To check whether you are using a WIA driver with any of your devi...... Read Full News
  4. TDO Software Implementation - Going Live With TDO
    Published on: Dec 17, 2018 at 4:50 PM | Viewed: 447 times.
    If you are new to TDO Software and would like a better understanding of how the implementation of our software will work at your office, please take a look at the following documentation: Going Live With TDO...... Read Full News
  5. A Notice to Trend Micro Antivirus Users
    Published on: Jul 18, 2016 at 4:46 PM | Viewed: 2369 times.
    To Any Office Using Trend Micro Antivirus Software: In the past month we have noticed an increased volume of calls from offices using Trend Micro Antivirus software. These calls have been related to ODBC errors, SQL Errors or Main Timer errors while using TDO. After extensive testing, we have found that something in Trend...... Read Full News
  6. Required TDO Computer Configuration: TDO Best Practices
    Published on: Jul 18, 2016 at 4:29 PM | Viewed: 3267 times.
    Overview A majority of the calls we receive at TDO Technical Support are often resolved by fixing one or more of the settings listed below.  We strongly recommend following these best practices to avoid the majority of configuration related error while using our software. Please make sure your IT verifies these settings ...... Read Full News