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Errors Printing from Letters Module - Windows Update Issue

6/16/2020: Our Support Team have received a number of calls today with offices letting us know they are having trouble printing from the Letters Module. We have investigated and found this is an issue caused by a recently released Windows Update.    Please review the following article that includes steps to resolve: Wi......

Adding New Consent Forms to TDO

Overview If your office would like to add a new consent form for whatever reason, please follow the steps listed in the following article: Adding or Adjusting Consent forms ......

Windows Update Causing On Click Error (Workaround and Steps to Resolve)

Windows Update Causing Error We have received a number of calls to our support team over the last two days regarding errors in TDO caused by the installation of Windows Update. The most common error we are hearing about is receiving On Click errors while using TDO.  Microsoft released updates that have errors that cause......

WIA Interfaces Not Working in TDO v12

It has been brought to our attention that some or all revisions of TDO Version 12 (including the latest general release: 12.338) suffer from an issue that prevents WIA drivers from being used successfully with the ‘Scan‘ button in TDO‘s Acquire Window. To check whether you are using a WIA driver with any of your devi......

Required TDO Computer Configuration: TDO Best Practices

Overview A majority of the calls we receive at TDO Technical Support are often resolved by fixing one or more of the settings listed below.  We strongly recommend following these best practices to avoid the majority of configuration related error while using our software. Please make sure your IT verifies these settings ......

A Notice to Trend Micro Antivirus Users

To Any Office Using Trend Micro Antivirus Software: In the past month we have noticed an increased volume of calls from offices using Trend Micro Antivirus software. These calls have been related to ODBC errors, SQL Errors or Main Timer errors while using TDO. After extensive testing, we have found that something in Trend......