We have received a number of calls about TDO crashing when taking radiographs using the XDR sensors. We have investigated and found the cause to be a recently released Windows Update installed in July 2023. The Update numbers are KB5027117 and KB5011048.

Please contact support for a file fix to be applied to any workstation with this issue or follow this article here https://kb.tdo4endo.com/article.php?id=895 for the fix.