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How to Receive Payment and Issue Refund

Estimated Reading Time: 1 Minutes

Overview

TDO allows users to document payments to the ledger and post refunds.


Detailed Instructions

  • Ledger
  • Receive Payment

  • Enter the amount being received
  • Payment from
    • Patient (Default option)
    • Patient Guarantor
  • Type of Payment
    • Credit Card
    • Check
    • Cash
    • Debit/ATM/E-Check
      • Additional options can be added by right-clicking this field and selecting Edit List to add an option.

  • Reference a list will only populate for 2 items 
    • Credit Card
      • Type of Credit Card: Visa, Mastercard, American Express, and Discover
    • Check
      • Check Number
    • Type an additional note if desired
      • Test Payment
  • Procedure Reference
    • Not Required
    • Can reference a Specific Procedure for payment
    • or add a brief notation like 'Test Payment'
  • Doctor to Credit
    • Which Doctor was assigned to the patient to receive the payment
  • Location to Credit
    • Location of where the patient was treated, and which location is receiving the payment
  • Date of Service to Credit
    • Date needs to match the top Date to show when the transaction is taking place

If you are back-dating a payment, make sure both dates are changed. The date that appears on the ledger is the one at the top of the Receive Payment window

  • Close and Save

Payment will now be shown on your Ledger


Reimbursement Check Notification 

If you post a payment that is more than what shows on the ledger for the patient's balance, you will receive a notification asking if you wish to write and post a Refund Check for the difference.

If you select 'Yes', an automatic Debit Adjustment for the difference will be added.

If you Select 'No', the Payment will be added, and a balance will show of what is still owed.

 

How to Receive Payment and Issue Refund