How to Receive Payment and Issue Refund
Estimated Reading Time: 1 MinutesOverview
TDO allows users to document payments to the ledger and post refunds.
Detailed Instructions
- Ledger
- Receive Payment

- Enter the amount being received
- Payment from
- Patient (Default option)
- Patient Guarantor
- Type of Payment
- Credit Card
- Check
- Cash
- Debit/ATM/E-Check
- Additional options can be added by right-clicking this field and selecting Edit List to add an option.

- Reference a list will only populate for 2 items
- Credit Card
- Type of Credit Card: Visa, Mastercard, American Express, and Discover
- Check
- Check Number
- Type an additional note if desired
- Test Payment
- Credit Card
- Procedure Reference
- Not Required
- Can reference a Specific Procedure for payment
- or add a brief notation like 'Test Payment'
- Doctor to Credit
- Which Doctor was assigned to the patient to receive the payment
- Location to Credit
- Location of where the patient was treated, and which location is receiving the payment
- Date of Service to Credit
- Date needs to match the top Date to show when the transaction is taking place

- Close and Save
Payment will now be shown on your Ledger
Reimbursement Check Notification
If you post a payment that is more than what shows on the ledger for the patient's balance, you will receive a notification asking if you wish to write and post a Refund Check for the difference.
If you select 'Yes', an automatic Debit Adjustment for the difference will be added.
If you Select 'No', the Payment will be added, and a balance will show of what is still owed.
