TDO Payments - Visa Dispute Response for U.S. & Canada offices
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Visa Dispute Response for U.S. & Canada offices
Visa has announced a new rule regarding the dispute response window for chargebacks on payments processed locally in the U.S. and Canada. Starting July 21, 2025, you will have only 9 calendar days to respond to disputes, down from the previous 18 days.
Effective Date: July 21, 2025
Applies To: All practices processing Visa payments in the United States and Canada
Detailed Information
Summary of the New Timelines
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Dispute Type
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Response Deadline
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|---|---|
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Opened on or after July 21, 2025 (U.S. & Canada only)
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9 calendar days
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Opened before July 21, 2025 (U.S. & Canada), and all disputes in other countries
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18 calendar days
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Recommended Actions:
Monitor dispute notifications closely. Assign responsibility to a staff member or team.
Submit your response and supporting documentation as soon as possible.
Always adhere to the “respond by” date listed in the dispute notification. Our system will ensure it reflects the correct Visa policy.
Why This Change Is Happening
This is part of an industry-wide update initiated by Visa to streamline the dispute process. These changes are not governed by our platform and cannot be overridden or extended.
Final Note
Please ensure your billing and front office staff are aware of this change. Timely dispute responses help protect your practice’s revenue and reputation.