Overview How to fix Microsoft .NET Framework. Unhandled exception error when launching TDO installer. Detailed instructions You will need to install TDO workstation under a local Admin Windows account. If you do not want to install with local Admin... Read More

Overview Oauth provides an extra layer of security for your email address so that the password to your email is not exposed to applications. In lieu, the generated app password is what will be entered in the password field for services like TDO... Read More

Overview When creating or sending a report in the letters module, a Microsoft Word Security Notice may be displayed.  We are aware of the notification appearing. This is affecting Microsoft Word 2016 and higher. You can select either YES or NO to... Read More

Overview   Microsoft Visual Studio 2010 Tools for Office Runtime is a program that is installed via Windows Updates and is sometimes already installed on computers when initially setting up TDO.    When first installing TDO on a computer, this... Read More

Microsoft defender will sometimes block TDO from creating child processes. Child processes are important to using TDO as they are required to use various TDO modules such as electronic prescriptions, letters, and auto fix. This Microsoft article... Read More

We have noticed several issues with touchscreen laptops attempting to use the TDO Web Based Infograbber on the Microsoft Edge browser (on Windows 10). We have looked into it and after testing we have found that Edge doesn’t handle the html... Read More

A Microsoft Word update Version 2607 (Build 20228.20190), was rolled out on August 11th, 2026. This update causes an issue inside the Letters module, where images do not show after saving a letter (but not sending). An error message may appear to the... Read More

Overview If you have received this error when attempting to use TDO Mobile, it is likely that you are trying to access from a new device. When you change devices, a new PIN will need to be associated with the account inputted in the Setup area. This... Read More

Overview If you are experiencing an error submitting claims with the following message: "There was a problem uploading claims- Error: Authorization failed. Please check the username and password in the eclaims setup form." It is possible that, beyond... Read More

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module.     Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More