Overview Microsoft made changes to SMTP Authentication, specifically disabling OAUTH support,  that has been blocking TDOs ability to send email. TDO is working on OAUTH2 support, but we currently do not have an ETA on when that will be available.... Read More

Note: For TDO 12.290 and higher, please see this article for instructions on configuring SMTP server settings. Overview In order to have email sent from TDO (Letters, Organizer, etc) you must configure your SMTP Settings in TDO. Your SMTP... Read More

Overview A list of the requirements your office will need to meet prior to updating to version 12 of TDO Software Details You will need to have signed the updated TDO Contract Agreement. Please log into tdo4endo.com. Go to Download TDO. Click on... Read More

Overview This article goes over how to properly structure token matching because the structuring is different compared to the old letters module (Microsoft Word). The structure changed because of natural limitations when the infrastructure moved from... Read More

Overview TDO requires SMTP Authentication for emails to be sent out.  Detailed Instructions How to accomplish this task is to simply follow this external link. You will need to log in to your GoDaddy account to access these settings. Once SMTP... Read More

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Microsoft defender will sometimes block TDO from creating child processes. Child processes are important to using TDO as they are required to use various TDO modules such as electronic prescriptions, letters, and auto fix. This Microsoft article... Read More

Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More

Overview Use these instructions to set up your TDO workstation to submit Canadian (CDA) eClaims for TDO Version 12 or higher. TDO versions 12.416 & above - Contact support for Itrans 2.0 install. TDO versions 12.88c or 12.205 - Contact support... Read More

Overview TDO has a system of checks and balances regarding the patient’s informed consent and treatment plan acceptance. Options On the Case Presentation page, there is an area where you can mark the Case Choice:   You can add as many... Read More