Essential things to know about Cloud Letters This article will go over important things to know regarding features, functionality and requirements. To eliminate any needs for re-training, the only nuance is that the "Letters List", "Letters to send"... Read More

Overview: TDO4Endo.com Support Materials has a downloadable Word Document that will pull the same information as the internal Print Patient Statement in TDO. Steps: Using your Dr’s User login, Log into TDO4endo.com Select Support Materials ... Read More

Overview   It may be useful to add a QR code to printed letters that are mailed out containing a link to a specific website address that you want the recipient to go to.  Examples: Invoices sent to patients linking to your online payment portal... Read More

Overview When creating or sending a report in the letters module, a Microsoft Word Security Notice may be displayed.  We are aware of the notification appearing. This is affecting Microsoft Word 2016 and higher. You can select either YES or NO to... Read More

Overview TDO requires SMTP Authentication for emails to be sent out.  Detailed Instructions How to accomplish this task is to simply follow this external link. You will need to log in to your GoDaddy account to access these settings. Once SMTP... Read More

Overview Microsoft made changes to SMTP Authentication, specifically disabling OAUTH support,  that has been blocking TDOs ability to send email. TDO is working on OAUTH2 support, but we currently do not have an ETA on when that will be available.... Read More

Overview In this article, we briefly cover two of the most frequently experienced error in the Letters module of TDO.   If you have ever opened up the Letters Module in TDO and the Microsoft Word window behaves erratically (either by flashing,... Read More

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Overview When you select a template in the letters module, the default delivery method for that letter loads automatically.  These can be changed for an individual letter if you want to add another recipient or remove one however it is best to set... Read More

Click on the Letters tab.  Then the New Letter tab.  First select the Delivery method for the template by clicking on Options.      Select the letter template from the Letter Template drop down menu then select the delivery option.  First... Read More