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Version 12 Requirements


A list of the requirements your office will need to meet prior to updating to version 12 of TDO Software


Updating to Version 12 of TDO Software is a process very similar to that of other updates your office has done for TDO in the past. Prior to updating to Version 12, though, TDO does have the following requirements:

  • In order to upgrade to Version 12, your TDO database must be running V11.364. If your office is on an older version, your IT will have to update your TDO to this version prior to updating to Version 12.
  • All Computers must be using Windows 7 or higher with SP1 (TDO Version 12 is not compatible with Windows XP)
  • All workstations and the server must be using Microsoft Access Runtime 2010 (TDO Version 12 is not compatible with Microsoft Access Runtime 2002) - click here for steps to upgrade
  • Your server must be running Windows Server 2008 R2 R2 with SP1 or higher (Windows Server 2003 is not compatible).
  • Your server must be running the TDO database on SQL Server 2008 (MSDE and SQL Server 2005 is not compatible with TDO Version 12). If you find that your office is using an older version of SQL please follow these steps to upgrade or contact TDO Support with questions.
  • You also must have your entire office view the Version 12 videos on the TDO Knowledge Base to make sure that your office is familiar with the changes in the new versionClick here to view the videos.
  • If using Carestream for digital radiography or CBCT, you must be using the SDK integration. Your RVG driver version must be at least or higher. 
  • All workstations that utilize the Letters Module must be using Microsoft Word 2007 or newer. Note: if installing Office 365, please make sure the full Office 365 is installed. The "Desktop app" is not supported by TDO.
  • Make sure that each workstation follows our Best Practices.

We strongly suggest having your IT Professional check that you meet each of these requirements prior to updating to Version 12.

If any questions arise, please contact TDO Support by phone or email. 

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