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TDO Payments - Visa Dispute Response for U.S. & Canada offices

Overview Visa Dispute Response for U.S. & Canada offices Visa has announced a new rule regarding the dispute response window for chargebacks on payments processed locally in the U.S. and Canada. Starting July 21, 2025, you will have only 9... Read More

How to add a Payer ID (NEIC)

Sep 16, 2014 payer id, insurance, program setup 1 23.69K 5/5 (1 Vote)

Overview This article will show you how to add a new Payer ID to your TDO database. NEIC codes are only used for electronic claim filing. You may add to and edit this list as necessary. If you know an insurance company's NEIC code and it is not... Read More

How to set up ITRANS 2.0 integration for TDO version 12.416d and above

Apr 29, 2025 iTrans, 2.0, claims, eclaims, canada claims, itrans 2.0, ICA, Error #1013 Certificate Not Found, Error 1920. Service iTRANS Claims Director failed to start, ICD Service Fails to Start, Request is not Processed (Timeout), ICD.ini information, setupcanada.exe 0 2.08K 0/5 (0 Vote)

Overview All dental software companies in Canada are required to update their software with ITRANS 2.0 and begin installing this software version into offices. You can find more information here, https://www.goitrans.com/. Sending a CDAnet dental... Read More

TDO Comms+ Overview

Mar 7, 2023 TDO Comms, comms, communications, sms, templates, automation, automatic, tdo communications, tdo sms, tdo messaging, messaging, texting, tdo texting, appointment confirmations, appt confirmations, confirmations 0 10.21K 0/5 (0 Vote)

Table of Contents Overview Minimum TDO Version Requirement is 12.405g TDO 12 Configuration Main View Header Communications Menu SMS Template Designer Token Definitions: Valid Reply Designer Send Query Automation Sub header ... Read More

Preparing for Candian Claims (CDA) Setup

Jun 5, 2020 cda, claims, eclaims, canada, quebec, canadia, canadian, itrans, ica, ccdws, alberta 0 3.18K 0/5 (0 Vote)

Overview This article covers the steps necessary to prepare your practice to submit CDA claims through TDO. These instructions are ONLY for Canadian practices. Detailed Instructions On your server, navigate to the TDOBuilds folder and run... Read More

[v12] Patients page

Dec 12, 2023 v12, patient, page, ID, chart, language, do not, DNETA, SSN, social secuirty, SMS, tab, decease, outcome, export, implant, lecture, board, set up appointment, correspondence, patient portal, credenitals, password, insurance, guardian, spouse, guarantor, emergency 0 2.59K 0/5 (0 Vote)

Overview When logging into TDO the Patient page will always be the opening screen. Unless TDO has been newly installed on the computer, the Patient page will show the last patient that was viewed on the workstation. From here you can view all of... Read More

Workstation configuration for Canadian (CDA) eClaims, Itrans 1.0. Any TDO Version 12 up to version 12.405g

Nov 16, 2016 canada, insurance, alberta, abc, blue cross, alberta blue cross, ccd, itrans, ccdws, abc eclaims abc 0 8.84K 0/5 (0 Vote)

Overview Use these instructions to set up your TDO workstation to submit Canadian (CDA) eClaims for TDO Version 12 or higher. TDO versions 12.416 & above - Contact support for Itrans 2.0 install. TDO versions 12.88c or 12.205 - Contact support... Read More

Major iCA Update Announcement Effective July 1, 2019

FEATURED

May 5, 2019 iCA, update, itrans, canada, CCDWS, ABC, CDA, trans, i, e claims, eclaims, i-trans, upgrade, july 1, june 31 0 7.10K 0/5 (0 Vote)

Overview ITRANS has announced a major update for their iCA application. Effective July 1, 2019, you will need to use iCA version 3 or newer (the most recent version, however, is 4.1.0.0). Please see their release here [External Link]. How to... Read More

Receiving iCA error when submitting electronic claim

Feb 15, 2015 Canada, ica, ica error 0 6.91K 0/5 (0 Vote)

Overview This article covers how to check the status of iTrans if you are having difficulty submitting electronic claims. Detailed Instructions For our Canadian TDO Users, if you receive an iCA error when submitting an electronic claim, please... Read More