Overview Use these instructions to set up your TDO workstation to submit Canadian (CDA) eClaims. The instructions listed below will apply if you are currently using Version 11 of TDO Software. If you are using 12 or higher, please follow the... Read More

Overview Use these instructions to set up your TDO workstation to submit Canadian (CDA) eClaims for TDO Version 12 or higher. TDO versions 12.416 & above - Contact support for Itrans 2.0 install. TDO versions 12.88c or 12.205 - Contact support... Read More

Overview TDO feature that allows multi-location offices to upload and print Claims from one centralized location with Dental X Change. This feature is available on TDO version 12.405g and above. Important: Before switching to “Centralized Claims,... Read More

Overview If you are experiencing an error submitting claims with the following message: "There was a problem uploading claims- Error: Authorization failed. Please check the username and password in the eclaims setup form." It is possible that, beyond... Read More

Overview Sometimes insurance claims are created and are not printed out.  To help this situation, TDO has a batch printing option. Detailed Instructions Menu bar. Insurance tools>Print All Unprinted Insurance Claims.  By selecting this option,... Read More

Overview How to add a new insurance carrier Detailed Instructions Click the Insurance tab on the patient’s page Click drop down arrow to select the correct insurance company If insurance company is not listed in the drop down list, click the... Read More

Overview How to add Dental X Change password to TDO.  TDO Version 12 Setup > Site Configuration > Electronic Claims Setup Select WebClaims - ClaimConnect Webclaim User Name: (DentalXChange login username) Webclaim Password: (DentalXChange... Read More

Overview This article covers the steps necessary to prepare your practice to submit CDA claims through TDO. These instructions are ONLY for Canadian practices. Detailed Instructions On your server, navigate to the TDOBuilds folder and run... Read More

Overview All dental software companies in Canada are required to update their software with ITRANS 2.0 and begin installing this software version into offices. You can find more information here, https://www.goitrans.com/. Sending a CDAnet dental... Read More

Overview The ability to add Diagnosis Codes in your claim forms in the fields 34 and 34a and sending electronically can be achieved by clicking “REFRESH PATIENT INFO” before sending the claim Available on the 2019 ADA Claim Form in version 12... Read More