TDO KB - Search

Troubleshooting - Language DLL msain.dll error

Mar 5, 2015 If you are receiving a Language MSAIN.dll error opening TDO, follow these steps to resolve 0 21.90K 4/5 (6 Votes)

Overview If when opening TDO, you are receive an error that Access failed to start in Safe mode and it is followed by a Language DLL error, follow the steps below to resolve. If the steps below do not resolve your issue, please contact TDO Technical... Read More

Medical History Questionnaire - creating a custom form

Sep 10, 2014 customizable medical history, customizing, import, qml, custom, custom medical history, medical history, med history, med, duplicating, updating medical history, updating med history, creating medical history, creating med history, med hist 0 12.96K 0/5 (0 Vote)

Objective This article details how to create a custom Medical History Questionnaire in TDO, as well as, import or export an existing questionnaire in the file format of .QML. The customization and setup process will take approximately one hour.... Read More

How to use the Infograbber

FEATURED

Oct 15, 2014 Infograbber, tablet, medical history, pain history, consent forms, signature, espanol, spanish, language, front office 0 46.17K 4/5 (2 Votes)

Overview If you are registered for the TDO Web/Cloud Services, you can use an IPad for the web based Infograbber version. If you do not subscribe to this service, a Windows based laptop, desktop, or tablet that can install Windows applications will... Read More

TDO the Unknown: Tips and Tricks from TDO Meeting 2015

Oct 16, 2015 tdo meeting 2015, user meeting 2015, meeting notes, user meeting, the unknown tdo, tips and tricks, timeout, logoff, log off 1 17.59K 4/5 (5 Votes)

TDO the Unknown: Tips and Tricks Main Page T1, T2, T3 meaning: T1 patient is very nice, T2 patient is average, T3 patient is difficult. Also how to clear the T rating. Menu > Macro note same as macro note on notes tab. Faster way to enter... Read More

Steps for fixing “Login Error 2450” with Norton Antivirus / Symantec Endpoint Protection/ Sophos

Sep 10, 2018 Login Error 2450, norton, norton antivirus, 2450, login error, symantec, endpoint, Sophos, Antivirus, Exploit, Mitigation 0 8.70K 0/5 (0 Vote)

Overview TDO requires for Norton, Symantec, and Sophos to have Exploit Migration to be unchecked in the Individual Antivirus Software Detailed Instructions Disable "Memory Exploit Mitigation" under Network and Host Exploit Mitigation. Go to: ... Read More

Preparing for Candian Claims (CDA) Setup

Jun 5, 2020 cda, claims, eclaims, canada, quebec, canadia, canadian, itrans, ica, ccdws, alberta 0 3.18K 0/5 (0 Vote)

Overview This article covers the steps necessary to prepare your practice to submit CDA claims through TDO. These instructions are ONLY for Canadian practices. Detailed Instructions On your server, navigate to the TDOBuilds folder and run... Read More

TDO Installation - minimum software & hardware requirements

Aug 26, 2014 software requirements, hardware requirements, minimum, server, workstation, tablet, RAID5, RAID 5 4 144K 0/5 (0 Vote)

Overview In order to operate TDO on your existing computer system or new computer system, all of your computers must meet the following software and hardware specifications. Minimum Software Requirements On your workstations, we recommend Windows... Read More

[v12] Patients page

Dec 12, 2023 v12, patient, page, ID, chart, language, do not, DNETA, SSN, social secuirty, SMS, tab, decease, outcome, export, implant, lecture, board, set up appointment, correspondence, patient portal, credenitals, password, insurance, guardian, spouse, guarantor, emergency 0 2.59K 0/5 (0 Vote)

Overview When logging into TDO the Patient page will always be the opening screen. Unless TDO has been newly installed on the computer, the Patient page will show the last patient that was viewed on the workstation. From here you can view all of... Read More

How to set up ITRANS 2.0 integration for TDO version 12.416d and above

Apr 29, 2025 iTrans, 2.0, claims, eclaims, canada claims, itrans 2.0, ICA, Error #1013 Certificate Not Found, Error 1920. Service iTRANS Claims Director failed to start, ICD Service Fails to Start, Request is not Processed (Timeout), ICD.ini information, setupcanada.exe 0 2.08K 0/5 (0 Vote)

Overview All dental software companies in Canada are required to update their software with ITRANS 2.0 and begin installing this software version into offices. You can find more information here, https://www.goitrans.com/. Sending a CDAnet dental... Read More