TDO KB - Search

Invalid Path Or Path Not Found Error

Jun 22, 2018 invalid, path, not, found, letters, module, error 0 11.24K 5/5 (1 Vote)

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module. Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More

Electronic Prescriptions (eRx) - How to Sign Up and Schedule Training

May 13, 2019 erx, prescription, mdtoolbox, rx, electronic, drugs, md, toolbox, epcs, controlled substances, scripts, escripts 0 5.14K 0/5 (0 Vote)

Overview This article explains how to sign up a doctor for electronic prescriptions (eRx). More information and pricing for eRx can be found here.In TDO, you will have an eRx button to click on that launches the MDToolbox interface where you... Read More

Setting Up a Workstation for Canadian (CDA) eClaims: Version 11

Jan 25, 2018 alberta blue cross, abc, itrans, ccd, error 128, CDANet, CDA 0 6.56K 0/5 (0 Vote)

Overview Use these instructions to set up your TDO workstation to submit Canadian (CDA) eClaims. The instructions listed below will apply if you are currently using Version 11 of TDO Software. If you are using 12 or higher, please follow the... Read More

Troubleshooting - Error 8, 13, 18 or error validating license

Aug 20, 2014 invalid lf handle, initialization error, lfhandle, error18, error 18, wrong password, error13, error 13, error 8, cannot read file, error validating license 0 36.32K 5/5 (1 Vote)

Overview When opening TDO and you get any of the following errors, follow the instructions below. Invalid LF handle error 18 Error 13 Wrong Password Error 8 cannot read file Error validating license Detailed Instructions Note: If you have any of... Read More

TDO Comms+ Overview

Mar 7, 2023 TDO Comms, comms, communications, sms, templates, automation, automatic, tdo communications, tdo sms, tdo messaging, messaging, texting, tdo texting, appointment confirmations, appt confirmations, confirmations 0 10.21K 0/5 (0 Vote)

Table of Contents Overview Minimum TDO Version Requirement is 12.405g TDO 12 Configuration Main View Header Communications Menu SMS Template Designer Token Definitions: Valid Reply Designer Send Query Automation Sub header ... Read More

eRx - New or Replacement Token Registration for New Phone or New or replacement Key FOB

Feb 23, 2017 erx, token, new phone, invalid sign off credentials, TDO, e-prescription, electronic prescription, cannot send prescription, cant send prescription 0 19.53K 0/5 (0 Vote)

Overview To use EPCS in MD Toolbox, your token must be registered and up to date. If you get a new phone or Fob, you will need to register a new token. Detailed Instructions Go to the Prescription Tab in TDO Click on “eRx” button- this will... Read More