TDO KB - Search

Cloud Letters - token matching structure

Overview This article goes over how to properly structure token matching because the structuring is different compared to the old letters module (Microsoft Word). The structure changed because of natural limitations when the infrastructure moved from... Read More

eRx - New or Replacement Token Registration for New Phone or New or replacement Key FOB

Feb 23, 2017 erx, token, new phone, invalid sign off credentials, TDO, e-prescription, electronic prescription, cannot send prescription, cant send prescription 0 23.22K 0/5 (0 Vote)

Overview To use EPCS in MD Toolbox, your token must be registered and up to date. If you get a new phone or Fob, you will need to register a new token. Detailed Instructions Go to the Prescription Tab in TDO Click on “eRx” button- this will... Read More

Video - Format Tokens in Letter Template

May 15, 2016 tdo training, video, token, format, format token 0 4.67K 0/5 (0 Vote)

Overview This article goes over how to format your tokens in the Letters Module. Detailed Instructions Read More

Video - Adding a Token to a Letter Template

May 15, 2016 add token, add field, tdo training, video, editing template 0 5.50K 5/5 (1 Vote)

eRx: Electronic Prescriptions through TDO

Jul 16, 2015 erx, eprescription, e-prescribe, electronic prescription, mdtb, epcs, controlled 0 22.94K 0/5 (0 Vote)

Overview Eprescription (eRx) is a service through MDToolbox that provides an electronic prescribing platform and is fully integrated into TDO. Many states have existing laws, or laws that will soon go into effect, requiring certain types of... Read More

TDO Comms+ Overview

Mar 7, 2023 TDO Comms, comms, communications, sms, templates, automation, automatic, tdo communications, tdo sms, tdo messaging, messaging, texting, tdo texting, appointment confirmations, appt confirmations, confirmations 0 14.73K 0/5 (0 Vote)

Table of Contents Overview Minimum TDO Version Requirement is 12.405g TDO 12 Configuration Main View Header Communications Menu SMS Template Designer Token Definitions: Valid Reply Designer Send Query Automation Sub header ... Read More

Print Referring Doctor Address Labels in TDO

FEATURED

Nov 5, 2014 labels, address labels, referring doctors, referral rankings, label wizard, print labels 1 15.12K 5/5 (1 Vote)

Overview If you need to print address labels for your referring doctors, it can be accomplished in several ways, depending on the type of information you are trying to find. The detailed instructions show how to print labels based on whether you... Read More

eRX - Reset your Password for prescribing Controlled Substance Prescriptions

Feb 9, 2016 erx, eprescribe, e-prescribe, electronic prescription, password, token, reset, forgot password, controlled substance, prescriptions 0 14.71K 0/5 (0 Vote)

Overview A token password is required when prescribing controlled substance prescriptions. If you have forgotten that password, below are the steps to reset. Note: TDO Tech Support does not have this password Detailed Instructions Go to... Read More

TDO Comms Update v3.2.57

Jul 21, 2026 Automation, Comms, SMS automation 0 564 0/5 (0 Vote)

We're rolling out several updates to Comms, including a redesigned automations experience, more precise message targeting, a new registration token, and a handful of bug fixes on July 23, 2026. Automations have a fresh new look—and a... Read More

TDO Comms Update 3.2.70

FEATURED

Sep 22, 2026 1 826 3/5 (1 Vote)

This article will be going over some of the new features coming out in the TDO Comms update 3.2.70. There are several new features. Automation by location Automation by location is now available in Comms for practices with more than one office. Open... Read More