Clearing the cache in Google Chrome Attempting these three steps will help ensure that outdated cached files are not causing the issue that is being reported. Quite often than not, applying these steps will allow the back-end updates to take effect.... Read More

Automatically clear the cache when closing Google Chrome This is a solution that can be used for a known issue where Google Chrome is automatically shutting down when attempting to load Cloud Letters. First, clear the cache within Google Chrome. See... Read More

Overview TDO Runtime Picker was developed to replace the various ForceRuntime registry files. TDO Runtime Picker will detect all versions of Runtime currently installed.The following login errors may be resolved by using this utility.Issue: Login... Read More

Overview The “Filter Category” will allow the user to filter results in Organizer by the category in the same popup that filters dates. This feature is available in TDO Version 12.219 and higher Detailed Instructions The Category Filter is... Read More

TDO the Unknown:  Tips and Tricks Main Page T1, T2, T3 meaning:  T1 patient is very nice, T2 patient is average, T3 patient is difficult.  Also how to clear the T rating. Menu > Macro note same as macro note on notes tab.  Faster way to enter... Read More

Overview Following are the steps to upgrade to SQL version on your Server.  Detailed Instructions Before You Begin - Requires TDO Backup Prior to beginning it is REQUIRED that a backup be made of the TDO Server Data. This backup has to be run... Read More

New Collage Feature   Overview This new feature was implemented to improve the way doctors create case studies and slides for presentations, showing a history of a case or cases.  This allows the clinician to organize their presentation with side... Read More

Overview This article is for the TDO QuickBooks sync. If a payment is recorded for the wrong provider, location, or patient, you will need to deduct from the provider who was paid in error. The proper provider will need to get credit for the payment.... Read More

Overview When you open the treatment page, you will see the canals TDO believes you will be working on based on the tooth number.  You may always add or remove canals as necessary.  Detailed Instructions To add an additional canal, select the... Read More

Overview This will show you how to customize the tabs for the patient's record. By default, the patient record in TDO has 22 tabs.  You may choose to remove some of these tabs or change the order in which they show in the program. This is a... Read More