TDO KB - Search

Letters - Email - Office 365 - SMTP work around

Oct 22, 2021 Office365, office 365, office, 365, smtp, email, troubleshoot, troubleshooting, letters 0 21.74K 0/5 (0 Vote)

Overview Microsoft made changes to SMTP Authentication, specifically disabling OAUTH support, that has been blocking TDOs ability to send email. TDO is working on OAUTH2 support, but we currently do not have an ETA on when that will be available.... Read More

Troubleshooting - Help Menu not working

Feb 11, 2015 help tdo, help not working, cant open help, windows 0 5.58K 0/5 (0 Vote)

Overview If the Help menu is not working for you inside TDO, have your IT follow the steps below to resolve. Detailed Instructions Click on the link “Microsoft Help and Support” You will see the page: Error Opening Help in Windows-based... Read More

Backup - TDO data backup guide

FEATURED

Aug 10, 2022 Backup, local, Firedrill, task scheduler, schedule, 5 days, data 0 40.67K 0/5 (0 Vote)

Overview The TDO Backup Utility is a great tool to backup your data and images, with the capability to restore that data if needed Table of Contents Overview Checking TDO Backup Log Configuring a TDO Backup Deciding Where to Configure the Backup... Read More

X-Ray Integrations, TWAIN and 3D Images setup in TDO

Jun 11, 2015 TWAIN, Dexis, Schick, XDR, Carestream, Kodak, Morita, Eye-Fi, Folder Monitor, ScanX, Integration, Radiography, Setup, X-rays, Conebeam, CBCT, intraoral, images, image aquire, Optime, Soredex, Xray, CDR, gendex, idixel, digora, x-ray, xray, xrays 0 31.88K 0/5 (0 Vote)

Direct Integrations with TDO Carestream - Support 877-624-6243 (when contacting Carestream, please make sure to mention that you use TDO to take X-Rays or 3D images) 3D Imaging - CS9000 and CS8100 3D units. Instructions for installation can be... Read More

TDO Comms+ Overview

Mar 7, 2023 TDO Comms, comms, communications, sms, templates, automation, automatic, tdo communications, tdo sms, tdo messaging, messaging, texting, tdo texting, appointment confirmations, appt confirmations, confirmations 0 10.21K 0/5 (0 Vote)

Table of Contents Overview Minimum TDO Version Requirement is 12.405g TDO 12 Configuration Main View Header Communications Menu SMS Template Designer Token Definitions: Valid Reply Designer Send Query Automation Sub header ... Read More

Version 12: Calendar Times and Colors

Oct 25, 2019 version 12, tdo 12, tdo12, calendar, refresh, working hours, appointment calendar, program setup, calendar setup 0 6.72K 0/5 (0 Vote)

Overview Users may customize their calendar in many ways – one way is the times and colors. To start customizing the calendar follow the steps below: Detailed Instructions Go to Setup>Program Setup>Calendar> Times and Colors ... Read More

TDO Replication Disclosure

Apr 11, 2016 replica 0 4.54K 0/5 (0 Vote)

Overview Since connecting a TDO workstation over a VPN to a TDO server is not supported, in multiple-location TDO setups, TDO Replica is responsible for synchronizing the data between your offices' TDO servers in real time. Below are important... Read More

Image Categories - adding & deleting

Dec 30, 2014 image acquire, image categories, image organizer, images, pictures, categories, acquire 0 11.75K 0/5 (0 Vote)

Overview When acquiring images into a patient’s record, you must categorize them by subject type.Images can be placed in multiple categories giving the clinician very powerful control over all of the images in the database. TDO allows you to... Read More

Configuring a TDO Backup (Running a Fire Drill, Part 1)

Jan 21, 2015 Backup, TDO Backup, configure Backup, fire, drill, 5 days 2 33.95K 3/5 (2 Votes)

Overview Ensuring that a daily backup is configured using the TDO Backup utility is absolutely essential. It is certainly acceptable to have other backup solutions (perhaps suggested by your IT) in place, but it should not be an alternative to the... Read More

Profitability Index, or PI

Mar 24, 2025 PI, profitability index, snapshot 0 1.42K 0/5 (0 Vote)

Overview TDO is a research database with an abundance of analytics to best manage practices. We look at key indicators of practice health. For example, we don't only look at the number of cases and production each referring office sends, but the... Read More