TDO KB

Overview How to create an appointment for an existing patient. Detailed Instructions Open Calendar Select day and operatory for appointment.  Click, hold and drag mouse to create an appointment box. Right click, New Appointment. Appointment form... Read More

Overview How to make a new patient appoitment Detailed Instructions Open Calendar Select day and operatory for appointment.  Click, hold and drag mouse to make appointment box. Right click, New Appointment. Appointment form will open with... Read More

Overview In order to operate TDO on your existing computer system or new computer system, all of your computers must meet the following software and hardware specifications. Minimum Software Requirements On your workstations, we recommend Windows... Read More

Overview When opening TDO and you get any of the following errors, follow the instructions below. Invalid LF handle error 18 Error 13 Wrong Password Error 8 cannot read file Error validating license Detailed Instructions Note: If you have any of... Read More

Optime Installation UAC must be disabled for Optime to work with TDO. Launch InstrumentariumTWAINSetup.exe, which should already be saved in your mapped TDO Builds folder Select Next at the first prompt Select Finish once the install completes ... Read More

Note: This information is outdated as it pertains to Windows Server 2008 which is EOL. This article is up to date.   Overview This article goes over how to install TDO on Windows Server 2008, 2012, 2016, and 2019 x64. Note: Windows has ended... Read More

Topics Covered Include What you should know  Calendar How to make appointments – the steps on how to schedule new appointments for New or Existing patients. Changing same day appointments with click and drag – with a click and drag of the... Read More

Overview Below lists tested Anti-virus programs that will work with TDO as long as they are configured correctly with listed exclusions. TDO should run fine with most other anti-virus programs as long as they allow settings for exclusions. Only a few... Read More

Overview TDO comes with two built-in consent forms: the Financial Policy and the Privacy Policy.  You can easily add more consent forms in a few steps. Detailed Instructions How to add a consent form category Go to Program Setup>Policy/Consent... Read More

Overview How to send the same template to more than one recipient Detailed Instructions Click on the Letters tab.  Then the New Letter tab.  First, select the Delivery method for the template by clicking on Options.  Select the letter template... Read More