TDO KB - Search

Troubleshooting - Language DLL msain.dll error

Mar 5, 2015 If you are receiving a Language MSAIN.dll error opening TDO, follow these steps to resolve 0 23.08K 4/5 (6 Votes)

Overview If when opening TDO, you are receive an error that Access failed to start in Safe mode and it is followed by a Language DLL error, follow the steps below to resolve. If the steps below do not resolve your issue, please contact TDO Technical... Read More

Video - Opening Draw from Image Organizer

Jun 5, 2016 TDO training, video, training video, image organizer, draw, opening draw, opening, image, organizer 0 5.22K 0/5 (0 Vote)

Adjusting how reports open in TDO

Jul 30, 2015 letters module, popup reports, adjusting reports, email report, email patient statement, email statement, reports, statement of account, prescription 0 8.69K 0/5 (0 Vote)

Overview All of the built-in TDO reports can be replaced with customized templates created in the Letters module. This may be helpful in instances like preferring to e-mail patients a report rather than just printing it out. By following these steps... Read More

Video - How to Receive a Payment

May 15, 2016 payment, tdo training, video, receive, carecredit, care, credit 0 7.65K 0/5 (0 Vote)

Receiving iCA error when submitting electronic claim

Feb 15, 2015 Canada, ica, ica error 0 8.10K 0/5 (0 Vote)

Overview This article covers how to check the status of iTrans if you are having difficulty submitting electronic claims. Detailed Instructions For our Canadian TDO Users, if you receive an iCA error when submitting an electronic claim, please... Read More

Letters module - Image-related error messages

Aug 17, 2026 0 104 0/5 (0 Vote)

A Microsoft Word update Version 2607 (Build 20228.20190), was rolled out on August 11th, 2026. This update causes an issue inside the Letters module, where images do not show after saving a letter (but not sending). An error message may appear to the... Read More

TDO the Unknown: Tips and Tricks from TDO Meeting 2015

Oct 16, 2015 tdo meeting 2015, user meeting 2015, meeting notes, user meeting, the unknown tdo, tips and tricks, timeout, logoff, log off 1 19.86K 4/5 (5 Votes)

TDO the Unknown: Tips and Tricks Main Page T1, T2, T3 meaning: T1 patient is very nice, T2 patient is average, T3 patient is difficult. Also how to clear the T rating. Menu > Macro note same as macro note on notes tab. Faster way to enter... Read More

"User or device not authorized to use the service" error

Oct 29, 2014 0 5.81K 0/5 (0 Vote)

Overview If you have received this error when attempting to use TDO Mobile, it is likely that you are trying to access from a new device. When you change devices, a new PIN will need to be associated with the account inputted in the Setup area. This... Read More

Dental Exchange Error due to username or password

Aug 1, 2018 dxc, dental exchange, eclaim, electronic claim, error, Error Authorization failed, problem uploading claims 0 8.50K 5/5 (1 Vote)

Overview If you are experiencing an error submitting claims with the following message: "There was a problem uploading claims- Error: Authorization failed. Please check the username and password in the eclaims setup form." It is possible that, beyond... Read More

Invalid Path Or Path Not Found Error

Jun 22, 2018 invalid, path, not, found, letters, module, error 0 12.80K 5/5 (1 Vote)

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module. Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More