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Opening Draw from Image Organizer

Troubleshooting - Security Notice opening TDO

Oct 15, 2014 MS Access, Access Runtime, Security Concern 0 11.42K 2/5 (3 Votes)

Overview If the following message pops up while TDO is initializing, please follow the detailed instructions to resolve Why does this occur? TDO is opening in the wrong version of Access. TDO uses the MS Access Runtime (either 2002 or 2010), but it... Read More

TDO the Unknown: Tips and Tricks from TDO Meeting 2015

Oct 16, 2015 tdo meeting 2015, user meeting 2015, meeting notes, user meeting, the unknown tdo, tips and tricks, timeout, logoff, log off 1 18.46K 4/5 (5 Votes)

TDO the Unknown: Tips and Tricks Main Page T1, T2, T3 meaning: T1 patient is very nice, T2 patient is average, T3 patient is difficult. Also how to clear the T rating. Menu > Macro note same as macro note on notes tab. Faster way to enter... Read More

[v12] Check Out Process

Dec 23, 2022 Checkout, Check out, Calendar, Notes to Front, Version 12, Guide, Program Setup, Auto ADA 1 9.86K 0/5 (0 Vote)

Overview TDO has a fast and easy checkout process that is customizable to suit your practice's needs. This article will go over each step in that process, as well as how to customize it. Table of Contents Overview Detailed Instructions The... Read More

TDO Runtime Picker Utility

Oct 13, 2025 TDO Runtime Picker, Runtime, calendar, zoom, half page, half, display 0 1.03K 0/5 (0 Vote)

Overview TDO Runtime Picker was developed to replace the various ForceRuntime registry files. TDO Runtime Picker will detect all versions of Runtime currently installed.The following login errors may be resolved by using this utility.Issue: Login... Read More

TDO Freezes Before and after Saving/Sending/Printing a Letter - Due to Recent Microsoft Office Update (7/30/2020) FIXED

Jul 2, 2020 freezing, crashing, freeze, crash, word, msword, winword, frozen, crashed, crashes, freezes, letters, letter 1 9.81K 0/5 (0 Vote)

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Troubleshooting - Help Menu not working

Feb 11, 2015 help tdo, help not working, cant open help, windows 0 5.90K 0/5 (0 Vote)

Overview If the Help menu is not working for you inside TDO, have your IT follow the steps below to resolve. Detailed Instructions Click on the link “Microsoft Help and Support” You will see the page: Error Opening Help in Windows-based... Read More

Microsoft Office Trust Center Settings (OLEServer, ActiveX, Letters, Calendar, Reports)

Aug 13, 2025 Microsoft Office Trust Center Settings (OLEServer, ActiveX, Letters, Calendar), MS office, OLEServer, ActiveX, Letters, reports 0 1.35K 0/5 (0 Vote)

Overview Recently, TDO has noticed an increase in issues that can be resolved by adjusting certain settings in the Microsoft Office Trust Center. The issue presents when opening the TDO Calendar. The TDO Calendar will show blank and have an error... Read More

Creating FTP server on your TDO Server

Apr 11, 2016 ftp, replica, replication 0 5.14K 0/5 (0 Vote)

To configure your FTP server you must first have the IIS installed in your server. The FTP server on IIS does not allow you to have a specific list of users that will have access to the folder. It is integrated with Windows authentication. For this... Read More

CBCT Integrations with TDO

Jul 14, 2015 3d integration, cbct, conebeam. cone beam, prexion, carestream, j morita, morita 0 7.61K 0/5 (0 Vote)

Overview When speaking of 3D CBCT machines, there are only three companies that have integrations with TDO. Carestream, J Morita, and PreXion Excelsior For instructions on how to open a previously acquired scan saved into TDO, please refer to... Read More