Overview This article will go over how to help a patient reset their password for the online Patient Portal. Detailed Instructions Create a Letter Template in TDO that instructs the patient to go to your patient portal’s Update Your Login... Read More

Overview How to find an open time availability for an appointment on the Calendar.  Detailed Instructions From Calendar, click the Search Time button. Select the amount of time needed. Select the time interval, days of the week, and needed Ops.... Read More

Overview All of the built-in TDO reports can be replaced with customized templates created in the Letters module. This may be helpful in instances like preferring to e-mail patients a report rather than just printing it out. By following these steps... Read More

Overview If the Help menu is not working for you inside TDO, have your IT follow the steps below to resolve. Detailed Instructions Click on the link “Microsoft Help and Support” You will see the page: Error Opening Help in Windows-based... Read More

Overview For TDO Web/Cloud Services users who utilize the referring doctor portal to allow referring doctors to refer patients, and view patient info & reports, it is important for referrers to have the ability to log in, change their password,... Read More

Overview If the following message pops up while TDO is initializing, please follow the detailed instructions to resolve Why does this occur? TDO is opening in the wrong version of Access. TDO uses the MS Access Runtime (either 2002 or 2010), but it... Read More

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Overview When a patient calls on the phone, if your office is using the CloudPBX integration, the popup window has the ability to display notes entered in TDO Software from the "Create Note" form. Prerequisites = minimum TDO version 12.351p +... Read More

Overview The following article goes over setting up two-factor authentication (2FA) and app passwords within Google.  Microsoft (Outlook) users The information in this article provides directions for Google (Gmail) users. If using Microsoft ... Read More

Overview This article will guide you on how to contact TDO Support if you need assistance. Detailed Instructions Support Resources We offer technical support resources that you can access at any time.  TDO Knowledge Base - Search our Knowledge... Read More