TDO KB - Search

How to configure SMTP settings to send emails from TDO

Sep 3, 2014 SMTP, email, emails, server, delivery, configuration, send, port, ssl, tls, gmail, office 365 0 17.21K 0/5 (0 Vote)

Note: For TDO 12.290 and higher, please see this article for instructions on configuring SMTP server settings. Overview In order to have email sent from TDO (Letters, Organizer, etc) you must configure your SMTP Settings in TDO. Your SMTP... Read More

Letters - Email - GoDaddy - SMTP settings

Jun 30, 2022 GoDaddy, smtp, letters, email, Authentication 0 15.42K 0/5 (0 Vote)

Overview TDO requires SMTP Authentication for emails to be sent out. Detailed Instructions How to accomplish this task is to simply follow this external link. You will need to log in to your GoDaddy account to access these settings. Once SMTP... Read More

Letters - Email - Office 365 - SMTP work around

Oct 22, 2021 Office365, office 365, office, 365, smtp, email, troubleshoot, troubleshooting, letters 0 21.74K 0/5 (0 Vote)

Overview Microsoft made changes to SMTP Authentication, specifically disabling OAUTH support, that has been blocking TDOs ability to send email. TDO is working on OAUTH2 support, but we currently do not have an ETA on when that will be available.... Read More

Multiple SMTP accounts for different functionalities

Oct 1, 2018 TDO 12, TDO12, SMTP, collage, email, image organizer, SMTPs, Multiple SMTPs, Emailing Options, SMTP server definitions, SMTP server. 0 25.12K 0/5 (0 Vote)

Overview This feature allows an office using TDO to configure two or more email accounts to send emails from TDO. Note: This feature is available in TDO 12.290 or newer. To view instructions for configuring SMTP server settings in earlier versions... Read More

"User or device not authorized to use the service" error

Oct 29, 2014 0 4.68K 0/5 (0 Vote)

Overview If you have received this error when attempting to use TDO Mobile, it is likely that you are trying to access from a new device. When you change devices, a new PIN will need to be associated with the account inputted in the Setup area. This... Read More

Dental Exchange Error due to username or password

Aug 1, 2018 dxc, dental exchange, eclaim, electronic claim, error, Error Authorization failed, problem uploading claims 0 5.38K 5/5 (1 Vote)

Overview If you are experiencing an error submitting claims with the following message: "There was a problem uploading claims- Error: Authorization failed. Please check the username and password in the eclaims setup form." It is possible that, beyond... Read More

Invalid Path Or Path Not Found Error

Jun 22, 2018 invalid, path, not, found, letters, module, error 0 11.24K 5/5 (1 Vote)

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module. Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More

VPN Error TUN Interface failed cannot accquire TAP handle

Mar 22, 2017 VPN, VPN issues, TUN interface, tun, tap handle error, tap, handle error. vpn error, error installing vpn, vpn connection error, vpn connection, connecting vpn 0 26.98K 2/5 (3 Votes)

If you are getting the below error when trying to connect OPENVPN. Disable Driver Signature Enforcement. How to disable signature enforcement (server 2012 R2) 1.Activate the windows side panel charm by hovering the mouse at the top right of the... Read More

Pain History - Error - question 14 & "bread" typos

May 27, 2021 Pain History, cock, bite, Registration, medical history, infograbber, Pain, translate, translation, Patient, question 14, q14, 14, typo, bread, bread history, history 0 3.27K 0/5 (0 Vote)

Overview We have had reports with issues on the pain history of the patients registration forms displaying as "bread" history and question 14 saying "if you don't touch or cock on it, does it still hurt" Detailed Instructions What is happening... Read More

Troubleshooting - Error 8, 13, 18 or error validating license

Aug 20, 2014 invalid lf handle, initialization error, lfhandle, error18, error 18, wrong password, error13, error 13, error 8, cannot read file, error validating license 0 36.32K 5/5 (1 Vote)

Overview When opening TDO and you get any of the following errors, follow the instructions below. Invalid LF handle error 18 Error 13 Wrong Password Error 8 cannot read file Error validating license Detailed Instructions Note: If you have any of... Read More