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TDO integration with CloudPBX software

682  TDO KB July 24, 2018  Setup / IT information 0

 

Overview:

When phone rings, phone number details window opens up and allows a user to select and see phone number data. 

Note: in order to have this integration, 3CX software or similar has to be installed and working on the computer.

 

This integration is available to offices using TDO Version 12.205 or higher.

Setup:

 

In 3CX, please go to Configuration Settings

 

 

Select Advanced Settings

 

 

Select Behavior

 

 

Check the option to select Launch application on incoming call

 

 

On Path to executable window, make sure to have C:\Program Files\TDOffice\DOtNet\TDO.Connect.exe (if the computer is 32-Bit) or C:\Program Files (x86)\TDOffice\DOtNet\TDO.Connect.exe (if computer is 64-Bit) is added

 

 

On Parameters to Send field, please type in: %CallerNumber%

 

 

On the computer, go to Start> Computer (on Windows 7), or right-click on the Start Menu>File Explorer (on Windows 10) and follow the path: 

  1. C:\Program Files\TDOffice\DotNet (on 32-Bit), or
  2. C:\Program Files (x86)\TDOffice\DotNet (on 64-bit)

 

 

 

  1. Right-click on TDO.Connect.exe and select Properties. Then go to Compatibility tab and make sure the “Run this program as administrator” box is checked then click OK

 

 

Once the setup is complete a window like the image below will popup on the screen as incoming calls are received:

 

 

 

 

 
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