Troubleshooting

Two common causes for slowness in TDO are: 1) High disk latency on the server 2) High RAM utilization on the server Both of these issues will present as TDO slow in all areas. This will affect ALL computers that use TDO. Behavior – TDO is slow to... Read More

eRx Script errors If you are unable to click 'yes' on the error and continue, contact support for a fix per workstation.    Support has a fix for  TDO versions 12.416d & 12.405g. If you are on version 12.373g or lower, please... Read More

Overview This option allows the referring doctors' computer to save their username and password. Detailed Instructions Log in to the Web Wizard area of your website. If you have forgotten your login information, it is the same username and... Read More

Overview Oauth provides an extra layer of security for your email address so that the password to your email is not exposed to applications. In lieu, the generated app password is what will be entered in the password field for services like TDO... Read More

Overview The following article goes over setting up two-factor authentication (2FA) and app passwords within Google.  Microsoft (Outlook) users The information in this article provides directions for Google (Gmail) users. If using Microsoft ... Read More

Overview The ability to sign the medical history forms, policy consent forms, pain history form, and the credit card receipts using the Topaz signature pad.  The Topaz signature pad can also be used with the installed Infograbber. Requirements... Read More

Overview The article below reviews the steps to save a Carestream CBCT screenshot into TDO. If you are experiencing issues with this function, it is also advisable to review the following steps to ensure everything is set up correctly. Once a CBCT... Read More

Perquisites GxPicture Suite and Vixwin would need to be installed by the office’s IT or Gendex representative. VixWin TDO looks for the folder “c:\vx_qlink”. If this program (VX_QLINK) isn’t installed, contact Kavo Support. Run... Read More

Direct Integrations with TDO Carestream Support 877-624-6243 (when contacting Carestream, please make sure to mention that you use TDO to take X-Rays or 3D images) 3D Imaging -  CS9000 and CS8100 3D units. Instructions for installation can be... Read More

Overview eRX is a service through MDToolbox that provides an electronic prescribing platform and is fully integrated into TDO. Many states have existing laws, or laws that will soon go into effect, requiring certain types of medications (in some... Read More