Troubleshooting

Upgrading to SQL 2008 Express

Sep 26, 2016 sql upgrade 0 7.64K 0/5 (0 Vote)

Overview Following are the steps to upgrade to SQL version on your Server. Detailed Instructions Before You Begin - Requires TDO Backup Prior to beginning it is REQUIRED that a backup be made of the TDO Server Data. This backup has to be run... Read More

How to Upgrade Access Runtime 2002 to 2010

Sep 27, 2016 version 12 setup, setup, version 12, upgrade access, update access, install runtime 2 8.92K 3/5 (2 Votes)

Overview Listed here are steps to upgrade MS Access Runtime 2002 to MS Access Runtime 2010. As version 12 of TDO is only compatible with MS Access Runtime 2010 we suggest doing this on all computers at the office. Detailed Steps Browse to TDO4Endo... Read More

Version 12: Configuring Desktop and Font size

May 30, 2017 version 12, v12, version 12 training, v12 training, training video, videos, training 0 8.01K 5/5 (1 Vote)

Multi Windows User TDO Environment

Jun 23, 2017 mutiple windows, user profile, profile, hkey, runtime, windows, setup, group policy, domain, registry, windows profile 0 7.70K 0/5 (0 Vote)

Overview You will run into issues if you install TDO under one windows user then log in as another. During the install there are keys written to HKEY_CURRENT_USER. Usually re-running the SetupRuntime.exe will fix this. Read the below section to... Read More

How to Uninstall Microsoft Access 2002 Runtime

Jul 14, 2017 0 13.22K 0/5 (0 Vote)

How to Uninstall Microsoft Access 2002 Runtime 1. Go to Control Panel and select Programs and Features. 2. When in Programs and Features, scroll down till you get to the Microsoft Access 2002 Runtime program. Select it, then right click on it.... Read More

Microsoft Visual Studio 2010 and Access Runtime

Aug 1, 2017 microsoft access, access runtime, runtime, visual studio. office runtime, installation. troubleshooting, windows update 0 9.72K 5/5 (1 Vote)

Overview Microsoft Visual Studio 2010 Tools for Office Runtime is a program that is installed via Windows Updates and is sometimes already installed on computers when initially setting up TDO. When first installing TDO on a computer, this... Read More

Checking TDO Backup Log

Sep 7, 2017 backup, verify backup, backup log, tdo cloud backup 1 7.01K 5/5 (1 Vote)

Overview This article will show you the quickest way to verify your TDO Backup status. Detailed Instructions The following directions will show you how to verify the status of your backup in TDO Version 12. To verify your backup in TDO Version 11,... Read More

Restoring From a TDO Backup (Running A Fire Drill part. 2)

Nov 14, 2017 backup, restore, fire drill, server 0 14.12K 0/5 (0 Vote)

What Is A Fire Drill? The TDO Fire Drill is the process of simulating a problem with your server, in which case you would need to configure another computer in the office to function as the server. TDO has a robust backup and restore procedure that... Read More

Pre Op/ Post Op Images Not Showing up in Referring Doctor Portal

May 18, 2018 images, referring, missing, web, portal, dr, doctor 0 4.19K 0/5 (0 Vote)

Overview This article will explain a possible cause of images not showing in the TDO referring doctor portal Note: This feature requires TDO Cloud https://wwww.tdo4endo.com/our-products/tdo-cloud/ Potential Solutions If a referring doctor... Read More

Could not generate the PDF file

Jun 21, 2018 PDF, Error, generate, generated, Office, 2007, Letter, Letters, Module 0 12.39K 0/5 (0 Vote)

Overview This article will show you how to resolve this Letters Module PDF error: Detailed Instructions To fix this error, download and install this file (External Link) Restart TDO using the TDO Autofix. Open Letters Module in TDO, and you... Read More

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