TDO KB - Search

Letters - Email - Office 365 - SMTP work around

Oct 22, 2021 Office365, office 365, office, 365, smtp, email, troubleshoot, troubleshooting, letters 0 21.75K 0/5 (0 Vote)

Overview Microsoft made changes to SMTP Authentication, specifically disabling OAUTH support, that has been blocking TDOs ability to send email. TDO is working on OAUTH2 support, but we currently do not have an ETA on when that will be available.... Read More

Multi Windows User TDO Environment

Jun 23, 2017 mutiple windows, user profile, profile, hkey, runtime, windows, setup, group policy, domain, registry, windows profile 0 7.70K 0/5 (0 Vote)

Overview You will run into issues if you install TDO under one windows user then log in as another. During the install there are keys written to HKEY_CURRENT_USER. Usually re-running the SetupRuntime.exe will fix this. Read the below section to... Read More

TDO Best Practices

FEATURED

Oct 15, 2014 checkout, setup, new computer, best practices, uac, firewall, antivirus, av, microsoft access, access, ms word, word, screen saver, power management, windows updates, ping, backup, registry, user account controls, slow, remote access 1 185K 0/5 (0 Vote)

Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More

How prepare Windows Server x64 2012, 2016, and 2019 to install TDO 12

Nov 13, 2023 TDO, x64, 64bits, installation, password, complexity, complexities, server, config, IT, network, complexity, gp, group policy, sqlserver, sqlbrowser 0 5.69K 0/5 (0 Vote)

Overview This article goes over how to install TDO on Windows Server 2012, 2016, and 2019 x64. Note: Windows Server 2012's end of life date is October 10, 2023. Detailed Instructions The instructions below are for your IT Professional. Your... Read More

[OUTDATED] How to install TDO on Windows Server x64 2008, 2008R2

Aug 19, 2014 TDO, x64, 64bits, installation, password, complexity, complexities, server, config, IT, network, complexity, gp, group policy, sqlserver, sqlbrowser 0 50.27K 5/5 (1 Vote)

Note: This information is outdated as it pertains to Windows Server 2008 which is EOL. This article is up to date. Overview This article goes over how to install TDO on Windows Server 2008, 2012, 2016, and 2019 x64. Note: Windows has ended... Read More

TDO Comms+ Overview

Mar 7, 2023 TDO Comms, comms, communications, sms, templates, automation, automatic, tdo communications, tdo sms, tdo messaging, messaging, texting, tdo texting, appointment confirmations, appt confirmations, confirmations 0 10.21K 0/5 (0 Vote)

Table of Contents Overview Minimum TDO Version Requirement is 12.405g TDO 12 Configuration Main View Header Communications Menu SMS Template Designer Token Definitions: Valid Reply Designer Send Query Automation Sub header ... Read More

How to Turn off Firewalls on a workstation

Oct 15, 2014 firewall, turn off firewall, disable firewall, how to turn off firewall 0 5.80K 5/5 (1 Vote)

Overview In order for TDO to function properly, we ask that all firewalls on individual machines be turned off. Detailed Instruction Open Control Panel Click System and Security Click Windows Firewall Click Turn Windows Firewall on... Read More

Google Two Step Verification and TDO

Jan 28, 2015 app password, two step, two step verification, two step authentication, smtp error, authentication, google, gmail, network settings 1 10.70K 0/5 (0 Vote)

Overview: Two factor authentication (2FA) can be used to add a layer of security to your online accounts. If you use GMail or GSuite (the email accounts provided as part of the TDO Cloud Services package), you can enable two factor authentication to... Read More

How to set up ITRANS 2.0 integration for TDO version 12.416d and above

Apr 29, 2025 iTrans, 2.0, claims, eclaims, canada claims, itrans 2.0, ICA, Error #1013 Certificate Not Found, Error 1920. Service iTRANS Claims Director failed to start, ICD Service Fails to Start, Request is not Processed (Timeout), ICD.ini information, setupcanada.exe 0 2.08K 0/5 (0 Vote)

Overview All dental software companies in Canada are required to update their software with ITRANS 2.0 and begin installing this software version into offices. You can find more information here, https://www.goitrans.com/. Sending a CDAnet dental... Read More

[G4] Gentlewave - integration setup

Apr 20, 2023 gentlewave, sonendo, gentle, wave, integration, integrate, wifi, ssid 0 7.51K 0/5 (0 Vote)

Overview This article will show you how to integrate your GentleWave unit(s) with TDO. By doing so, you will be able to view a log of procedures performed with your GentleWave unit(s). Note: Please note this integration is only available in TDO... Read More