TDO KB - Search

eRx Script error - eRx showing the incorrect time zone

eRx Script errors If you are unable to click 'yes' on the error and continue, contact support for a fix per workstation. Support has a fix for TDO versions 12.416d & 12.405g. If you are on version 12.373g or lower, please... Read More

eRx: Electronic Prescriptions through TDO

Jul 16, 2015 erx, eprescription, e-prescribe, electronic prescription, mdtb, epcs, controlled 0 19.52K 0/5 (0 Vote)

Overview eRX is a service through MDToolbox that provides an electronic prescribing platform and is fully integrated into TDO. Many states have existing laws, or laws that will soon go into effect, requiring certain types of medications (in some... Read More

Using the Treatment Timer & Waiting Time Report

Jan 28, 2015 waiting time, timer, reports, daily reports, treatment timer, waiting, wait, patients, edit timers, treatment 1 8.02K 0/5 (0 Vote)

Overview A cumulative total is maintained for treatment of all cases. You may start and stop the timer as many times as you wish per visit and assign an assistant to each timer interval. The waiting time report will summarize, by day, the patient... Read More

Searching for an Open Time on the Calendar

Aug 27, 2014 calendar, appointments 0 6.87K 0/5 (0 Vote)

Overview How to find an open time availability for an appointment on the Calendar. Detailed Instructions From Calendar, click the Search Time button. Select the amount of time needed. Select the time interval, days of the week, and needed Ops.... Read More

Calendar Time and Colors

May 15, 2016 calendar time and colors, program setup, calendar setup, tdo training, video 0 6.48K 0/5 (0 Vote)

Electronic Prescriptions (eRx) - How to Sign Up and Schedule Training

May 13, 2019 erx, prescription, mdtoolbox, rx, electronic, drugs, md, toolbox, epcs, controlled substances, scripts, escripts 0 5.58K 0/5 (0 Vote)

Overview This article explains how to sign up a doctor for electronic prescriptions (eRx). More information and pricing for eRx can be found here.In TDO, you will have an eRx button to click on that launches the MDToolbox interface where you... Read More

eRx - Problems viewing Print Preview of the Prescription when printing prescriptions in the eRx Module

Mar 20, 2016 erx, e-prescribe, print prescription, print preview. electronic prescription, e-rx, prescribe, prescription 0 6.79K 0/5 (0 Vote)

Overview If you are unable to view the Print Preview of the Prescription when printing prescriptions in the eRx Module, check to make sure that you have followed these steps. Detailed Instructions Make sure: 1. Adobe Acrobat Reader is installed. If... Read More

Pre Op/ Post Op Images Not Showing up in Referring Doctor Portal

May 18, 2018 images, referring, missing, web, portal, dr, doctor 0 4.36K 0/5 (0 Vote)

Overview This article will explain a possible cause of images not showing in the TDO referring doctor portal Note: This feature requires TDO Cloud https://wwww.tdo4endo.com/our-products/tdo-cloud/ Potential Solutions If a referring doctor... Read More

Troubleshooting - User Interface Issues / Tabs not showing in TDO

Feb 15, 2015 screen resolution, tabs not showing, tabs hidden, missing tabs, font size, dpi, user interface issue, toolbars 0 25.30K 5/5 (1 Vote)

Overview If when using TDO and you are experiencing issues with the User Interface (ex, the tabs are not showing on a particular workstation), there are few potential reason why. Potential Causes DPI is set incorrectly TDO requires for the DPI to... Read More

Version 12: Calendar Times and Colors

Oct 25, 2019 version 12, tdo 12, tdo12, calendar, refresh, working hours, appointment calendar, program setup, calendar setup 0 6.93K 0/5 (0 Vote)

Overview Users may customize their calendar in many ways – one way is the times and colors. To start customizing the calendar follow the steps below: Detailed Instructions Go to Setup>Program Setup>Calendar> Times and Colors ... Read More