Clearing the cache in Google Chrome Attempting these three steps will help ensure that outdated cached files are not causing the issue that is being reported. Quite often than not, applying these steps will allow the back-end updates to take effect.... Read More

Automatically clear the cache when closing Google Chrome This is a solution that can be used for a known issue where Google Chrome is automatically shutting down when attempting to load Cloud Letters. First, clear the cache within Google Chrome. See... Read More

Overview This article goes over how to enter vital signs for patients within TDO. Detailed Instructions Select a patient. Click the ’Menu’ button below the T-rating checkboxes.  Note: You can also clear the patient's T-rating from... Read More

TDO the Unknown:  Tips and Tricks Main Page T1, T2, T3 meaning:  T1 patient is very nice, T2 patient is average, T3 patient is difficult.  Also how to clear the T rating. Menu > Macro note same as macro note on notes tab.  Faster way to enter... Read More

Common acronyms in TDO On the Patient Tab DNETA: Do Not Ever Treat Again This is used for patients that the Doctor does not want to be scheduled.  When you check DNETA it turns the patient’s chart a different color.  If you try to schedule... Read More

Overview TDO Runtime Picker was developed to replace the various ForceRuntime registry files. TDO Runtime Picker will detect all versions of Runtime currently installed.The following login errors may be resolved by using this utilityIssue: Login Form... Read More

Overview The “Filter Category” will allow the user to filter results in Organizer by the category in the same popup that filters dates. This feature is available in TDO Version 12.219 and higher Detailed Instructions The Category Filter is... Read More

Overview Following are the steps to upgrade to SQL version on your Server.  Detailed Instructions Before You Begin - Requires TDO Backup Prior to beginning it is REQUIRED that a backup be made of the TDO Server Data. This backup has to be run... Read More

Overview Users may customize their calendar in many ways – one way is the times and colors. To start customizing the calendar follow the steps below:   Detailed Instructions  Go to Setup>Program Setup>Calendar> Times and Colors    ... Read More

Overview When you open the treatment page, you will see the canals TDO believes you will be working on based on the tooth number.  You may always add or remove canals as necessary.  Detailed Instructions To add an additional canal, select the canal... Read More