TDO KB - Search

Dental Exchange Error due to username or password

Aug 1, 2018 dxc, dental exchange, eclaim, electronic claim, error, Error Authorization failed, problem uploading claims 0 5.38K 5/5 (1 Vote)

Overview If you are experiencing an error submitting claims with the following message: "There was a problem uploading claims- Error: Authorization failed. Please check the username and password in the eclaims setup form." It is possible that, beyond... Read More

Letters - Email - Office 365 - SMTP work around

Oct 22, 2021 Office365, office 365, office, 365, smtp, email, troubleshoot, troubleshooting, letters 0 21.74K 0/5 (0 Vote)

Overview Microsoft made changes to SMTP Authentication, specifically disabling OAUTH support, that has been blocking TDOs ability to send email. TDO is working on OAUTH2 support, but we currently do not have an ETA on when that will be available.... Read More

Program Setup Training

Jul 8, 2016 program setup, tdo trainings, training, training outline 0 8.79K 0/5 (0 Vote)

PROGRAM SETUP Required Staff: Manager only and/or Doctor The Program Setup is the first in the series of trainings after TDO has successfully been installed on your computers. It is designed as an introduction into the program and to prepare your... Read More

X-Ray Integrations, TWAIN and 3D Images setup in TDO

Jun 11, 2015 TWAIN, Dexis, Schick, XDR, Carestream, Kodak, Morita, Eye-Fi, Folder Monitor, ScanX, Integration, Radiography, Setup, X-rays, Conebeam, CBCT, intraoral, images, image aquire, Optime, Soredex, Xray, CDR, gendex, idixel, digora, x-ray, xray, xrays 0 31.88K 0/5 (0 Vote)

Direct Integrations with TDO Carestream - Support 877-624-6243 (when contacting Carestream, please make sure to mention that you use TDO to take X-Rays or 3D images) 3D Imaging - CS9000 and CS8100 3D units. Instructions for installation can be... Read More

Using Alara AI Reports with TDO

Oct 1, 2025 0 552 0/5 (0 Vote)

Alara Features Smart Report Generator: Generate referral-ready reports in seconds using AI that understands dental terminology and your practice style Voice Transcription: Convert spoken notes into structured documentation with context-aware... Read More

How to fix RTB (Real Time Benefits) Error

Jul 18, 2018 Real Time Benefits, RTB, error, real, time, benefit 1 5.58K 0/5 (0 Vote)

Overview Due to recent privacy updates to Dental Exchange, some users have experienced an error when using the Real-Time Benefits (RTB) button on the patient Insurance page. This article will explain how to resolve that error. Detailed... Read More

Insurance - Centralized Claims with DXC - view current claims [v12.405g and above]

Mar 12, 2021 claims, eclaims, print, Dentalxchange, DXC, view current claims, centralized claims 0 7.73K 0/5 (0 Vote)

Overview TDO feature that allows multi-location offices to upload and print Claims from one centralized location with Dental X Change. This feature is available on TDO version 12.405g and above. Important: Before switching to “Centralized Claims,... Read More

Carestream - Trophy - integration

Mar 11, 2021 Trophy, Carestream, TDO, Image aquire 0 9.61K 0/5 (0 Vote)

Overview This is for setting up the trophy integration to use RVG with Carestream Imaging software. Detailed Instructions This is the best adjustment for offices that have issues with Carestream’s SDK. Setup > Site Configuration > Edit... Read More

HIPAA Audit Checklist

Sep 15, 2016 hipaa, audit, hipaa audit, checklist, tdo meeting 2016, regulatory 0 10.71K 1/5 (1 Vote)

HIPAA Audits: A Nine-Step Checklist Here are nine tips to help you prepare now in case your dental practice is chosen for a HIPAA audit. True, not every dental practice will get audited, but if your practice is covered by HIPAA you should... Read More

Online Patient Registration

Jun 17, 2015 patient registration, consent form, prescriptions, medical history, pain history, waiting time, evaluation, send message to patient, update account 1 27.20K 3/5 (2 Votes)

Overview TDO Cloud Service allows your patients the ability to register and complete their medical history, pain history, and review their consent forms in the patient area of your website significantly reducing your patient's wait time when... Read More