Overview Any time money is moving out of your checking account, you MUST click the issue check in QB box, even if you are not actually printing a check. These debits will fall under one of 4 basic categories. Details 1. Patient is due a refund. ... Read More

Overview TDO has a fast and easy checkout process that is customizable to suit your practice's needs. This article will go over each step in that process, as well as how to customize it. Table of Contents Detailed Instructions The Flow of the... Read More

Stale Dated (Expired) Checks Sometimes a refund check will not be cashed, and it will expire. This is referred to as a stale-dated check. Typically, banks do not honor checks past 180 days (please check with your bank specifically for their policy).... Read More

Overview As a TDO User, you have the ability to check Lexicomp Drugs Database real-time online. This can be accomplished in several ways: from directly within the program, from the TDO4Endo.com website, or from the TDO Mobile app (if you are using... Read More

Overview How to check in a patient Open Calendar Right click on the appointment and select “Check In.” Click the button next to “Mark patient as In.” Click OK on the time box (can change time here if necessary.) Appointment is highlighted in... Read More

Overview We have received a number of calls about not being able to print from Letters module. We have investigated and found the cause to be a recently released Windows Update installed on 6/12/2020.  The Update number is KB4560960. Please check... Read More

Overview If when using TDO and you are experiencing issues with the User Interface (ex,  the tabs are not showing on a particular workstation), there are few potential reason why.  Potential Causes DPI is set incorrectly TDO requires for the DPI to... Read More

On June 9, 2026, Windows Update KB5094126 was introduced and caused TDO to not be able to open the Image Organizer or load Letters module tokens. A fix for this issue is available to download and apply from our website. HOW TO APPLY THE PATCH:... Read More

Overview TDO allows users to document payments to the ledger and post refunds. Detailed Instructions Ledger>Receive Payment Amount Received: Enter the amount being received Payment from: Patient (Default option) or Patient Guarantor if one is... Read More

Overview TDO has a system of checks and balances regarding the patient’s informed consent and treatment plan acceptance. Options On the Case Presentation page, there is an area where you can mark the Case Choice:   You can add as many... Read More