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Troubleshooting - User Interface Issues / Tabs not showing in TDO

Feb 15, 2015 screen resolution, tabs not showing, tabs hidden, missing tabs, font size, dpi, user interface issue, toolbars 0 25.07K 5/5 (1 Vote)

Overview If when using TDO and you are experiencing issues with the User Interface (ex, the tabs are not showing on a particular workstation), there are few potential reason why. Potential Causes DPI is set incorrectly TDO requires for the DPI to... Read More

Image Organizer - slide show zoom function

Sep 8, 2020 zoom, organizer, IO, image organizer, image 0 4.43K 0/5 (0 Vote)

Overview: - Images (Xrays, Photos, CBCTs) will zoom in/out - Word documents and PDFs of one page each will zoom in/out. - Word documents and PDFs of two pages or more will not zoom in/out when scrolling, it will just change from page 1 to 2,... Read More

Pre Op/ Post Op Images Not Showing up in Referring Doctor Portal

May 18, 2018 images, referring, missing, web, portal, dr, doctor 0 4.19K 0/5 (0 Vote)

Overview This article will explain a possible cause of images not showing in the TDO referring doctor portal Note: This feature requires TDO Cloud https://wwww.tdo4endo.com/our-products/tdo-cloud/ Potential Solutions If a referring doctor... Read More

Invalid Path Or Path Not Found Error

Jun 22, 2018 invalid, path, not, found, letters, module, error 0 11.24K 5/5 (1 Vote)

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module. Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More

Could not generate the PDF file

Jun 21, 2018 PDF, Error, generate, generated, Office, 2007, Letter, Letters, Module 0 12.39K 0/5 (0 Vote)

Overview This article will show you how to resolve this Letters Module PDF error: Detailed Instructions To fix this error, download and install this file (External Link) Restart TDO using the TDO Autofix. Open Letters Module in TDO, and you... Read More

"User or device not authorized to use the service" error

Oct 29, 2014 0 4.68K 0/5 (0 Vote)

Overview If you have received this error when attempting to use TDO Mobile, it is likely that you are trying to access from a new device. When you change devices, a new PIN will need to be associated with the account inputted in the Setup area. This... Read More

Recall Tab overview

Sep 10, 2014 recall tab, recalls 0 4.34K 0/5 (0 Vote)

To open the recall page, click the Recall tab in the patient’s chart 1. Enter the date for the recall by clicking in the date box. Today’s date is entered automatically 2. Specify the recall period (i.e., 6 mos, 1 yr, 18 mo., 2 yr, etc) 3... Read More

Tabs on Calendar

Jun 5, 2016 tdo training video, training video, training, video, calendar, tabs, calendar tabs 0 5.13K 0/5 (0 Vote)

Troubleshooting - Help Menu not working

Feb 11, 2015 help tdo, help not working, cant open help, windows 0 5.58K 0/5 (0 Vote)

Overview If the Help menu is not working for you inside TDO, have your IT follow the steps below to resolve. Detailed Instructions Click on the link “Microsoft Help and Support” You will see the page: Error Opening Help in Windows-based... Read More

How to retrieve an X-ray not saved when using Carestream or XDR Integration

May 8, 2025 retrieve a X-ray not saved, Carestream DCM file, XDR DCM file 0 1.73K 0/5 (0 Vote)

Overview This will show you how to retrieve an X-ray from the Acquire page if an X-ray was not saved into the IO with TDO integrated sensors, Carestream or XDR. Detailed Instructions Go to the patient record you would like to recover the X-ray that... Read More