Antivirus Exclusions

Overview

Below lists tested Anti-virus programs that will work with TDO as long as they are configured correctly with listed exclusions. TDO should run fine with most other anti-virus programs as long as they allow settings for exclusions. Only a few anti-virus programs are not recommended as listed below. 

**TDO does not provide technical support specific to the antivirus programs. If you are having technical issues with your antivirus, please contact your IT/Vendor for support. **

Recommended Anti-virus Solutions: 

• CYLANCE Antivirus - Scroll to the bottom of the page and enter your info.
• ESET Antivirus
• Microsoft Security Essentials (Free) 
• AVG Free (Free) 

Not recommended Anti-Virus Solutions: 

• Symantec Endpoint 
• Norton Products (360, 2013, Anti-virus) 
• Avast
• Trend Micro (Even with Antivirus exclusions created, Trend Micro can cause Main Timer errors while using the program)

Typical TDO Exclusions: 

Port exclusions: UDP/TCP - 4150 

Server Exclusions:

• C:\Program Files (x86)\TDOffice 
• TDOfficeData folder in data share for TDO (ex E:\TDO\TDOfficeData)

Path Exclusions: 32bit Workstations: 

• C:\Program Files\TDOffice 
• C:\Program Files\Microsoft Access Runtime 
• C:\Program Files\Microsoft Office (if using Access Runtime 2010)
• TDO Netdrive Share (S:\TDOfficedata) 

If using RVG Kodak Integration: 

• C:\TW 
• C:\Program Files\Common Files\Trophy 
• C:\Program Data\TW 
• C:\Program Files\Carestream 

64bit Workstations 

• C:\Program Files (x86)\TDOffice 
• C:\Program Files (x86)\Microsoft Access Runtime
• C:\Program Files (x86)\Microsoft Office (if using Access Runtime 2010) 
• TDO Netdrive Share (S:\TDOfficedata) 

If using RVG Kodak Integration: 

• C:\TW 
• C:\Program Files (x86)\Common Files\Trophy 
• C:\Program Data\TW 
• C:\Program files (x86)\Carestream 

For servers that have OpenVPN installed as part of TDO Cloud:

OpenVPN uses these ports:
TCP - 443
UDP - 1194

It also adds a route to their routing table which can cause issues with the "Public Firewall"

Software Firewalls: 

We do not recommend the use of any sort of software firewall with TDO. This includes Windows Firewall or any sort of third party firewall that comes with your Anti-virus. As your IT professional has a hardware firewall (usually a router) that should prevent any sort of outside forces from getting to your workstation(s). In the event that you would like to have a software firewall, although not recommended, TDO listens on the following ports: 

TCP/UDP 4150