Overview
Below lists tested Anti-virus programs that will work with TDO as long as they are configured correctly with listed exclusions. TDO should run fine with most other anti-virus programs as long as they allow settings for exclusions. Only a few anti-virus programs are not recommended as listed below.
**TDO does not provide technical support specific to the antivirus programs. If you are having technical issues with your antivirus, please contact your IT/Vendor for support. **
Recommended Anti-virus Solutions:
- CYLANCE Antivirus - Scroll to the bottom of the page and enter your info.
- ESET Antivirus
- Microsoft Security Essentials (Free)
- AVG Free (Free)
Not recommended Anti-Virus Solutions:
- Symantec Endpoint
- Norton Products (360, 2013, Anti-virus)
- Avast
- Trend Micro (Even with Antivirus exclusions created, Trend Micro can cause Main Timer errors while using the program)
Typical TDO Exclusions:
Port exclusions: UDP/TCP - 4150
Server Exclusions:
- C:\Program Files (x86)\TDOffice
- TDOfficeData folder in data share for TDO (ex E:\TDO\TDOfficeData)
Path Exclusions: 32bit Workstations:
- C:\Program Files\TDOffice
- C:\Program Files\Microsoft Access Runtime
-
C:\Program Files\Microsoft Office (if using Access Runtime 2010)
- TDO Netdrive Share (S:\TDOfficedata)
If using RVG Kodak Integration:
- C:\TW
- C:\Program Files\Common Files\Trophy
- C:\Program Data\TW
- C:\Program Files\Carestream
64bit Workstations
- C:\Program Files (x86)\TDOffice
- C:\Program Files (x86)\Microsoft Access Runtime
- C:\Program Files (x86)\Microsoft Office (if using Access Runtime 2010)
- TDO Netdrive Share (S:\TDOfficedata)
If using RVG Kodak Integration:
- C:\TW
- C:\Program Files (x86)\Common Files\Trophy
- C:\Program Data\TW
- C:\Program files (x86)\Carestream
For servers that have OpenVPN installed as part of TDO Cloud:
OpenVPN uses these ports:
TCP - 443
UDP - 1194
It also adds a route to their routing table which can cause issues with the "Public Firewall"
Software Firewalls:
We do not recommend the use of any sort of software firewall with TDO. This includes Windows Firewall or any sort of third party firewall that comes with your Anti-virus. As your IT professional has a hardware firewall (usually a router) that should prevent any sort of outside forces from getting to your workstation(s). In the event that you would like to have a software firewall, although not recommended, TDO listens on the following ports:
TCP/UDP 4150