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Antivirus Exclusions

Overview

Below lists tested Anti-virus programs that will work with TDO as long as they are configured correctly with listed exclusions. TDO should run fine with most other anti-virus programs as long as they allow settings for exclusions. Only a few anti-virus programs are not recommended as listed below. 

**TDO does not provide technical support specific to the antivirus programs. If you are having technical issues with your antivirus, please contact your IT/Vendor for support. **

Tested and Working with TDO Anti-virus Solutions: 

  • CYLANCE Antivirus - Scroll to the bottom of the page and enter your info.
  • ESET Antivirus
  • Microsoft Security Essentials (Free) 
  • AVG Free (Free) 

Tested and NOT Working with TDO Anti-Virus Solutions: 

  • Symantec Endpoint 
  • Norton Products (360, 2013, Anti-virus) 
  • Avast
  • Trend Micro (Even with Antivirus exclusions created, Trend Micro can cause Main Timer errors while using the program)
  • Managed Antivirus

Typical TDO Exclusions: 

Port exclusions: UDP/TCP - 4150 

Server Exclusions:

  • C:\Program Files (x86)\TDOffice 
  • TDOfficeData folder in data share for TDO (ex E:\TDO\TDOfficeData)

Path Exclusions: 32bit Workstations: 

  • C:\Program Files\TDOffice 
  • C:\Program Files\Microsoft Access Runtime 
  • C:\Program Files\Microsoft Office (if using Access Runtime 2010)
  • TDO Netdrive Share (S:\TDOfficedata) 

If using RVG Kodak Integration: 

  • C:\TW 
  • C:\Program Files\Common Files\Trophy 
  • C:\Program Data\TW 
  • C:\Program Files\Carestream 

64bit Workstations 

  • C:\Program Files (x86)\TDOffice 
  • C:\Program Files (x86)\Microsoft Access Runtime
  • C:\Program Files (x86)\Microsoft Office (if using Access Runtime 2010) 
  • TDO Netdrive Share (S:\TDOfficedata) 

If using RVG Kodak Integration: 

  • C:\TW 
  • C:\Program Files (x86)\Common Files\Trophy 
  • C:\Program Data\TW 
  • C:\Program files (x86)\Carestream 

For servers that have OpenVPN installed as part of TDO Cloud:

OpenVPN uses these ports:
TCP - 443
UDP - 1194

It also adds a route to their routing table which can cause issues with the "Public Firewall"

Software Firewalls: 

TDO Requires that the following ports be open in all software firewalls (i.e. Windows Firewall) for inbound and outbound traffic.

TCP/UDP 4150

 

 

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