Home » Categories » Multiple Categories

How to Reconnect Your VPN for TDO Cloud Services

 

Overview

In order to utilize TDO Cloud services an application called OpenVPN Connect is installed on your server. This allows patients to login to fill out their medical history, referring doctors to refer patients and view reports online, as well as for you staff to use the web based Infograbber application. In order for these services to function, the VPN must be connected. Occasionally the VPN may become disconnected and will require to be reconnected. 

Associated Error Message

This is an example of the error that would be seen if the VPN is disconnected.

Detailed Instructions

OPEN VPN Connect

Go to your server and in the system tray you will notice the following icon:

 

If you notice, the middle is gray and has an “X”. When the VPN is running properly, it will be a green coloration with a checkmark.

To reconnect the VPN, right click the OpenVPN icon and Select “openvpn3.tdo4endo.com”. Then select Connect as “VPNxx”.

 

 Once the VPN is connected, it will show as the Icon below.

 

At this point the VPN has been reconnected and you should be able to utilize the web infograbber and patients and referring doctors will be able to login to your website.

If you still have issues after this point, please contact TDO Technical Support at  877-435-7836

 

3 (3)
Article Rating (3 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
How to Upgrade Access Runtime 2002 to 2010
Viewed 2814 times since Sep 27, 2016
Upgrading to SQL 2008 Express
Viewed 2196 times since Sep 26, 2016
Infograbber Location
Viewed 492 times since Jan 2, 2019
HIPAA Compliance Protection for TDO Users
Viewed 3082 times since Mar 18, 2015
Replica Program Setup/Configuration
Viewed 434 times since Jan 6, 2017
What to do if a computer is stolen
Viewed 653 times since Jul 12, 2018
How to Run a TDO Autofix
Viewed 4133 times since Jul 17, 2015
Ping server to find IP address
Viewed 3188 times since Sep 3, 2014
How to Uninstall Microsoft Access 2002 Runtime
Viewed 3131 times since Jul 14, 2017
TDO Workstation Install (Version 11)
Viewed 8144 times since Feb 13, 2015