Home » Categories » Multiple Categories

How to Reconnect Your VPN for TDO Cloud Services



In order to utilize TDO Cloud services an application called OpenVPN Connect is installed on your server. This allows patients to login to fill out their medical history, referring doctors to refer patients and view reports online, as well as for you staff to use the web based Infograbber application. In order for these services to function, the VPN must be connected. Occasionally the VPN may become disconnected and will require to be reconnected. 

Associated Error Message

This is an example of the error that would be seen if the VPN is disconnected.

Detailed Instructions

OPEN VPN Connect

Go to your server and in the system tray you will notice the following icon:


If you notice, the middle is gray and has an “X”. When the VPN is running properly, it will be a green coloration with a checkmark.

To reconnect the VPN, right click the OpenVPN icon and Select “openvpn3.tdo4endo.com”. Then select Connect as “VPNxx”.


 Once the VPN is connected, it will show as the Icon below.


At this point the VPN has been reconnected and you should be able to utilize the web infograbber and patients and referring doctors will be able to login to your website.

If you still have issues after this point, please contact TDO Technical Support at  877-435-7836


3 (3)
Article Rating (3 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
TDO Version 12 Installation/Update
Viewed 5217 times since May 2, 2017
Multi Windows User TDO Environment
Viewed 2053 times since Jun 23, 2017
Replica Program Setup/Configuration
Viewed 511 times since Jan 6, 2017
Upgrading to SQL 2008 Express
Viewed 2253 times since Sep 26, 2016
TDO integration with CloudPBX software
Viewed 1849 times since Jan 20, 2018
Run TDO Without Local Admin (Version 12 only)
Viewed 340 times since Jul 22, 2019
Enabling Two Step Authentication and Secure Password for TDO
Viewed 1578 times since Nov 10, 2017
VPN Error TUN Interface failed cannot accquire TAP handle
Viewed 6729 times since Mar 22, 2017