TDO KB

Stale Dated (Expired) Checks Sometimes a refund check will not be cashed, and it will expire. This is referred to as a stale-dated check. Typically, banks do not honor checks past 180 days (please check with your bank specifically for their policy).... Read More

Recording Care Credit Deposits 1. In TDO, record Care Credit payment for full amount processed (e.g. $1000). 2. Run sync as you normally would 3. Go to Synchrony website or statement to determine amount withheld from deposit for Care Credit service... Read More

Overview Any time money is moving out of your checking account, you MUST click the issue check in QB box, even if you are not actually printing a check. These debits will fall under one of 4 basic categories. Details 1. Patient is due a refund. ... Read More

Overview This feature allows you to associate procedure codes to specific teeth. This prevents a procedure code from being billed to an incorrect tooth and will help decrease claim rejections. Detailed Steps First, enable the feature: Setup > Site... Read More

Overview This article will describe in detail the steps necessary to join the video consultation that you scheduled with your patient using the TDO Live Consult/Google Calendar Sync feature. Prerequisites Doctor Prerequisites TDO Live Consult/Google... Read More

Overview TDO Dictionary allows you to streamline your practices’ preferred abbreviations, and allows employees to find out what an abbreviation stands for or find the preferred abbreviation for a term or phrase. Detailed Instructions Access the... Read More

Overview For more information on the use of teledentistry and how to bill correctly, please read the attached guide from the ADA. This guide was published on March 31st, 2020. TDO Live Consult is a new feature that leverages the power of the... Read More

Overview: The Aging Analysis report breaks down your accounts receivable by the age of the account. It can be useful in determining which patients to contact regarding their balance. Detailed Instructions Open [Reporting Tools > Financial >... Read More

Overview TDO allows patients the ability to sign Medical History and Consent forms using a code generated in the Web based infograbber. This allows patients to completely finish the registration process prior to arriving in office reducing patient... Read More

Overview This article goes over how to enter vital signs for patients within TDO. Detailed Instructions Select a patient. Click the ’Menu’ button below the T-rating checkboxes.  Note: You can also clear the patient's T-rating from... Read More