TDO KB

Overview: -  Images (Xrays, Photos, CBCTs) will zoom in/out -  Word documents and PDFs of one page each will zoom in/out. -  Word documents and PDFs of  two pages or more will not zoom in/out when scrolling, it will just change from page 1 to 2,... Read More

Overview: TDO now gives the option to offices to decide if they want to hide the Web Password for Patients and Referring/General Doctors in TDO.    This feature was implemented in 12.380b. Note: Per HIPPA regulations, any patient password... Read More

Overview Ability to add Diagnosis Codes in your claim forms in the fields 34 and 34a and sending Electronically can be achieved by Clicking “REFRESH PATINET INFO” before sending the claim Available on the 2019 ADA Claim Form in version 12.371a or... Read More

Overview This article explains how to setup synchronization of your TDO Calendar with your Gmail account. NOTE: For information about the TDO Live Consult Feature (which works with the Calendar Sync feature), please see this article. TDO v12... Read More

Overview There has been an increase in requests asking for assistance in determining cash vs insurance patients payments in TDO. While TDO can show you total insurance payments and total patient payments, patient payments will include insurance... Read More

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Overview This article covers the steps necessary to prepare your practice to submit CDA claims through TDO. These instructions are ONLY for Canadian practices. Detailed Instructions On your server, navigate to the TDOBuilds folder and run... Read More

Overview The purpose of this article is to explain what ODBC errors are, and why you may see them while trying to use TDO. If you are reading this article because you are seeing ODBC errors on your computer(s), you may want to read about the possible... Read More

Overview TDO Replica is a data replication system that allows you to see all patient information from multiple locations simultaneously, via the internet. Each location needs to have a fast, reliable internet connection and a dedicated server with... Read More

REQUIRED NOTES/KNOWLEDGE BASE ARTICLE(S) Configure server: TDO directories, file sharing and permissions, antivirus exclusions, etc. How to install TDO on Windows Server x64 2008, 2008 R2, 2012, 2016, and 2019 Install TDO on server and... Read More