TDO KB

Overview Recently, TDO has noticed an increase in issues that can be resolved by adjusting certain settings in the Microsoft Office Trust Center.  The issue presents when opening the TDO Calendar. The TDO Calendar will show blank and have an error... Read More

Practice Wide: Setup > Program Setup > Calendar > Times and Colors This is where the earliest and latest working times are set, visible time to extend the calendar as desired (I usually do 30-1 hour prior and 1 hour post). This is also... Read More

Overview Visa Dispute Response for U.S. & Canada offices Visa has announced a new rule regarding the dispute response window for chargebacks on payments processed locally in the U.S. and Canada. Starting July 21, 2025, you will have only 9... Read More

Overview This will show how to create a template in Letters for the Dymo Label Printer. Detailed Instructions Open Letters Module Click the Template Tab and then New Template Under Layout, expand the Page Setup Option   On the Paper tab, select... Read More

Overview How to fix Microsoft .NET Framework. Unhandled exception error when launching TDO installer. Detailed instructions You will need to install TDO workstation under a local Admin Windows account. If you do not want to install with local Admin... Read More

Overview This will show you how to retrieve an X-ray from the Acquire page if an X-ray was not saved into the IO with TDO integrated sensors, Carestream or XDR. Detailed Instructions Go to the patient record you would like to recover the X-ray that... Read More

Overview This will show you how to retrieve an X-ray from the Acquire page if an X-ray or a tooth was deleted and X-rays were not moved to another tooth.  Detailed Instructions Go to the patient record you would like to retrieve X-rays for.  Open... Read More

Overview All dental software companies in Canada are required to update their software with ITRANS 2.0 and begin installing this software version into offices. You can find more information here, https://www.goitrans.com/. Sending a CDAnet dental... Read More

Overview This tool was implemented with TDO to improve its performance when a large amount of memory is needed, such as the new collage, the Multi-Tooth page, and Image Acquire. This tool patches x86 executables to allow 4GB (instead of 2) of virtual... Read More

TDO AI-Powered Report Generation TDO’s AI-powered report generation pulls directly from the patient’s chart with the option of dictation to automate documentation, saving time, improving consistency, and boosting clinical efficiency for... Read More