TDO KB

On June 9, 2026, Windows Update KB5094126 was introduced and caused TDO to not be able to open the Image Organizer or load Letters module tokens. A fix for this issue is available to download and apply from our website. HOW TO APPLY THE PATCH:... Read More

Unlock Codes After the installation of TDO, each computer/workstation can be unlocked using a an activation or "unlock" code generated at https://tdoer.tdo4endo.com. Click the TDO Unlock Codes link at the top to retrieve this code. You may be... Read More

Overview How to load patients and sync transactions from TDO to QuickBooks Online.  Prerequisites Must have a QuickBooks Online account and a company file set up. Note: if your office is in Canada you must disable taxes within QuickBooks. Must... Read More

eRx Script errors If you are unable to click 'yes' on the error and continue, contact support for a fix per workstation.    Support has a fix for  TDO versions 12.416d & 12.405g. If you are on version 12.373g or lower, please... Read More

Overview TDO Runtime Picker was developed to replace the various ForceRuntime registry files. TDO Runtime Picker will detect all versions of Runtime currently installed.The following login errors may be resolved by using this utility.Issue: Login... Read More

Overview This article covers how to add or remove a doctor, add a new location, and handle a practice sale with a license transfer. Adding a doctor to your practice Note: Depending on your licensing contract, you may have a fee to add another... Read More

Overview If you are having issues with TDO Letters please try disabling Connected Experiences to limit potential sources of issues. Detailed Instructions   1) Open Microsoft Word 2) Click 'File' 3) Click 'Account' 4) Click '... Read More

Overview TDO recommends that all COM Add-Ins be removed from Microsoft Word. Detailed Instructions   Steps to remove COM Add-Ins 1) Open Microsoft Word  2) Click 'File' 3) Click Options 4) Click Add-ins and then under Manage select &... Read More

Overview The issue occurs when the user attempts to load a letter in TDO. The user will select a template. It will not load the letter data and instead paste whatever is currently on the computer's clipboard. There is a reg file attached to... Read More

Overview Recently, TDO has noticed an increase in issues that can be resolved by adjusting certain settings in the Microsoft Office Trust Center.  The issue presents when opening the TDO Calendar. The TDO Calendar will show blank and have an error... Read More