TDO KB

Overview Listed here are the detailed steps used in troubleshooting image quality with Carestream RVG 6100 and 6200 sensors. If you are using Version 12 of TDO, please see Troubleshooting Carestream SDK X-ray Image Quality in Version 12. ... Read More

Overview If you need to print address labels for your referring doctors, it can be accomplished in several ways, depending on the type of information you are trying to find.  The detailed instructions show how to print labels based on whether you... Read More

Overview There might be an occasional need to export a list of referring doctors and their pertinent information out of TDO and into Excel. For instance, some offices like using Microsoft Word to create a mail merge. In this case, you will first need... Read More

Overview If you are registered for the TDO  Web/Cloud Services, you can use an IPad for the web based Infograbber version. If you do not subscribe to this service, a Windows based laptop, desktop, or tablet that can install Windows applications will... Read More

Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More

Overview TDO Runtime Picker was developed to replace the various ForceRuntime registry files. TDO Runtime Picker will detect all versions of Runtime currently installed.The following login errors may be resolved by using this utilityIssue: Login Form... Read More

Overview This article covers how to add or remove a doctor, add a new location, and handle a practice sale with a license transfer. Adding a doctor to your practice Note: Depending on your licensing contract, you may have a fee to add another... Read More

Overview If you are having issues with TDO Letters please try disabling Connected Experiences to limit potential sources of issues. Detailed Instructions   1) Open Microsoft Word 2) Click 'File' 3) Click 'Account' 4) Click '... Read More

Overview TDO recommends that all COM Add-Ins be removed from Microsoft Word. Detailed Instructions   Steps to remove COM Add-Ins 1) Open Microsoft Word  2) Click 'File' 3) Click Options 4) Click Add-ins and then under Manage select &... Read More

Overview The issue occurs when the user attempts to load a letter in TDO. The user will select a template. It will not load the letter data and instead paste whatever is currently on the computer's clipboard. There is a reg file attached to... Read More