Radiography

XDR Integration sensors are crashing Windows 11 or Windows 10 Version 22H2 or Windows Updates causing XDR to crash TDO - KB5027117 and KB5011048  There have been issues with XDR sensors crashing TDO when updating to Windows 11 Version 22H2. There... Read More

Overview There have been issues with XDR sensors having images disappear right after they are acquired. There is a patch needs to be applied on both Windows version 2004 and version 20H2. NOTE: As of 10/13/2021, a Windows Update was released for... Read More

Overview Our Support team has received a number of calls from offices that are unable to acquire radiographs using Carestream sensors. Our developers have investigated and found the cause to be a recently released Windows Update installed on... Read More

Overview Listed here are the detailed steps used in troubleshooting image quality with Carestream RVG 6100 and 6200 sensors. If you are using Version 12 of TDO, please see Troubleshooting Carestream SDK X-ray Image Quality in Version 12. ... Read More

Overview Dexis integrates with TDO using a bridge. Dexis can be launched through TDO using an automation process. Detailed Instructions Go to Setup tab > Site Configuration > Edit Control Table. Click the Workstation Settings tab Under... Read More

Overview Please be careful with the Windows 11 update. Before upgrading, verify if your Carestream Dental product connected to the PC is compatible with Windows 11. TDO is fully compatible with both Windows 10 and 11. 6100/6200 Compatible ... Read More

Overview The video below provides instructions on how to resize the X-ray pop-up form. NOTE: The video below was taken using TDO v11. If you are using TDO v12, please note that some of the appearances may seem outdated. The directions and usage,... Read More

Direct Integrations with TDO Carestream Support 877-624-6243 (when contacting Carestream, please make sure to mention that you use TDO to take X-Rays or 3D images) 3D Imaging -  CS9000 and CS8100 3D units. Instructions for installation can be... Read More

Overview  This article will cover how to use the CS 1200 and CS 1500 Intraoral Cameras to take images in TDO. Detailed Instructions 1. Install the TWAIN driver for this device. If you don’t have the installation files for the driver, you can... Read More

Overview Listed here are the detailed steps used in troubleshooting image quality with Carestream RVG 6100 and 6200 sensors in Version 12 of TDO. If you are using Version 11 of TDO, please see Troubleshooting Carestream SDK X-Ray Image Quality... Read More