TDO KB - Search

VPN Error TUN Interface failed cannot accquire TAP handle

Mar 22, 2017 VPN, VPN issues, TUN interface, tun, tap handle error, tap, handle error. vpn error, error installing vpn, vpn connection error, vpn connection, connecting vpn 0 28.10K 2/5 (3 Votes)

If you are getting the below error when trying to connect OPENVPN. Disable Driver Signature Enforcement. How to disable signature enforcement (server 2012 R2) 1.Activate the windows side panel charm by hovering the mouse at the top right of the... Read More

How to Reconnect Your VPN for TDO Cloud Services

FEATURED

Nov 9, 2015 vpn, connection could not be established, established, connection, openvpn, reconnect vpn, doctor login, tdo cloud services, server 2 51.51K 3/5 (6 Votes)

Overview To utilize TDO Cloud services, an application called OpenVPN Connect is installed on your server. This allows patients to log in to fill out their medical history, referring doctors to refer patients and view reports online, as well as for... Read More

TDO Mobile App - Sign Up, Install, Upgrade, & Uninstall

Oct 29, 2014 Mobile, TDO Mobile, installation, upgrade 0 10.12K 0/5 (0 Vote)

Overview The TDO Mobile app allows you to conveniently view your schedule, view and call patients, add notes, view and call referring doctors, access Lexicomp, and view your Daily Financial Snapshot from your phone (iPhone or Android) or tablet.... Read More

Invalid Path Or Path Not Found Error

Jun 22, 2018 invalid, path, not, found, letters, module, error 0 11.93K 5/5 (1 Vote)

Overview This article will show you how to resolve the invalid path or path not found error and fix the inability to save and send from the letters module. Detailed Instructions First, ensure that mapped drive is connected by opening File... Read More

"User or device not authorized to use the service" error

Oct 29, 2014 0 5.06K 0/5 (0 Vote)

Overview If you have received this error when attempting to use TDO Mobile, it is likely that you are trying to access from a new device. When you change devices, a new PIN will need to be associated with the account inputted in the Setup area. This... Read More

Dental Exchange Error due to username or password

Aug 1, 2018 dxc, dental exchange, eclaim, electronic claim, error, Error Authorization failed, problem uploading claims 0 5.85K 5/5 (1 Vote)

Overview If you are experiencing an error submitting claims with the following message: "There was a problem uploading claims- Error: Authorization failed. Please check the username and password in the eclaims setup form." It is possible that, beyond... Read More

Pain History - Error - question 14 & "bread" typos

May 27, 2021 Pain History, cock, bite, Registration, medical history, infograbber, Pain, translate, translation, Patient, question 14, q14, 14, typo, bread, bread history, history 0 3.60K 0/5 (0 Vote)

Overview We have had reports with issues on the pain history of the patients registration forms displaying as "bread" history and question 14 saying "if you don't touch or cock on it, does it still hurt" Detailed Instructions What is happening... Read More

Troubleshooting - Error 8, 13, 18 or error validating license

Aug 20, 2014 invalid lf handle, initialization error, lfhandle, error18, error 18, wrong password, error13, error 13, error 8, cannot read file, error validating license 0 36.87K 5/5 (1 Vote)

Overview When opening TDO and you get any of the following errors, follow the instructions below. Invalid LF handle error 18 Error 13 Wrong Password Error 8 cannot read file Error validating license Detailed Instructions Note: If you have any of... Read More

Windows Update Error Causing OnClick Errors in TDO

FEATURED

Nov 13, 2019 onclick, on click, tdo error, windows update 0 9.97K 4/5 (3 Votes)

Overview Fix released by Microsoft (KB4484193) A fix for this issue has been released by Microsoft. Please make sure that you install the Windows Update KB4484193 which should resolve this issue. If the update does not appear when you check... Read More

[OUTDATED] How to install TDO on Windows Server x64 2008, 2008R2

Aug 19, 2014 TDO, x64, 64bits, installation, password, complexity, complexities, server, config, IT, network, complexity, gp, group policy, sqlserver, sqlbrowser 0 50.72K 5/5 (1 Vote)

Note: This information is outdated as it pertains to Windows Server 2008 which is EOL. This article is up to date. Overview This article goes over how to install TDO on Windows Server 2008, 2012, 2016, and 2019 x64. Note: Windows has ended... Read More