Overview When opening TDO and you get any of the following errors, follow the instructions below. Invalid LF handle error 18 Error 13 Wrong Password Error 8 cannot read file Error validating license Detailed Instructions Note: If you have any of... Read More

Overview   Fix released by Microsoft (KB4484193) A fix for this issue has been released by Microsoft. Please make sure that you install the Windows Update KB4484193 which should resolve this issue. If the update does not appear when you check... Read More

Overview The purpose of this article is to explain what ODBC errors are, and why you may see them while trying to use TDO. If you are reading this article because you are seeing ODBC errors on your computer(s), you may want to read about the possible... Read More

Overview If when opening TDO, you are receive an error that Access failed to start in Safe mode and it is followed by a Language DLL error, follow the steps below to resolve. If the steps below do not resolve your issue, please contact TDO Technical... Read More

Overview Following are the steps to upgrade to SQL version on your Server.  Detailed Instructions Before You Begin - Requires TDO Backup Prior to beginning it is REQUIRED that a backup be made of the TDO Server Data. This backup has to be run... Read More

Running an Autofix There are two ways to run a TDO Autofix. If TDO is open The Autofix can be run by clicking Help and selecting TDO Autofix   If TDO is closed or not responding The Autofix can be run by clicking Start, followed by All Programs  ... Read More

Overview This article is for the TDO QuickBooks sync. If a payment is recorded for the wrong provider, location, or patient, you will need to deduct from the provider who was paid in error. The proper provider will need to get credit for the payment.... Read More

Overview Please reference the following article when troubleshooting TDO installations and updates. If after trying the below suggestions, TDO is still non-functioning and/or experiencing issues and/or errors, please contact TDO Support for further... Read More

Overview TDO Runtime Picker was developed to replace the various ForceRuntime registry files. TDO Runtime Picker will detect all versions of Runtime currently installed.The following login errors may be resolved by using this utilityIssue: Login Form... Read More

Overview We have integrated the DentalXChange Attachment Service in our Insurance Module. Requirements This Attachment functionality is added in version 12.338 and higher. TDO Users will need to contact DentalXChange to enable this service. Note:Â... Read More