Overview eRX is a service through MDToolbox that provides an electronic prescribing platform and is fully integrated into TDO. Many states have existing laws, or laws that will soon go into effect, requiring certain types of medications (in some... Read More

eRx Script errors If you are unable to click 'yes' on the error and continue, contact support for a fix per workstation.    Support has a fix for  TDO versions 12.416d & 12.405g. If you are on version 12.373g or lower, please... Read More

Overview This article explains how to sign up a doctor for electronic prescriptions (eRx). More information and pricing for eRx can be found here.In TDO, you will have an eRx button to click on that launches the MDToolbox interface where you... Read More

Overview When opening TDO and you get any of the following errors, follow the instructions below. Invalid LF handle error 18 Error 13 Wrong Password Error 8 cannot read file Error validating license Detailed Instructions Note: If you have any of... Read More

Overview   Fix released by Microsoft (KB4484193) A fix for this issue has been released by Microsoft. Please make sure that you install the Windows Update KB4484193 which should resolve this issue. If the update does not appear when you check... Read More

Overview If you are unable to view the Print Preview of the Prescription when printing prescriptions in the eRx Module, check to make sure that you have followed these steps. Detailed Instructions Make sure: 1. Adobe Acrobat Reader is installed. If... Read More

Overview The purpose of this article is to explain what ODBC errors are, and why you may see them while trying to use TDO. If you are reading this article because you are seeing ODBC errors on your computer(s), you may want to read about the possible... Read More

Overview If when opening TDO, you are receive an error that Access failed to start in Safe mode and it is followed by a Language DLL error, follow the steps below to resolve. If the steps below do not resolve your issue, please contact TDO Technical... Read More

Overview This article will guide you through printing your list of TDO autofills in preparation for enabling eRx. Detailed Instructions   Prior to signing up for eRx: When you sign up for eRx, the prescription options from within TDO are no... Read More

Overview MDToolbox eRX users can check prescription interactions by clicking on the Heart icon to the right of the prescription. This will check any interactions with the prescriptions listed within eRX. If there is only one drug listed it will say... Read More