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Overview After a new Installation of TDO 11, when you try to just print a letter from the letters module you receive the following error:   "You do not have email setting configured in Edit Control Table. Please configure or edit the delivery... Read More

Overview If you are unable to view the Print Preview of the Prescription when printing prescriptions in the eRx Module, check to make sure that you have followed these steps. Detailed Instructions Make sure: 1. Adobe Acrobat Reader is installed. If... Read More

Overview TDO users will now be able to access, generate, and email reports through Cloud Letters while on the go. Cloud letters will need to be setup for the practice before Cloud Letters can be accessed from the TDO Admin Portal.     Detailed... Read More

How to Print in Cloud Letters This article goes over how to print or simultaneously email and print a template from Cloud Letters as well as seeing the full list of printers   Launch Cloud Letters then select a template you would like to print.... Read More

Overview In this article, we briefly cover two of the most frequently experienced error in the Letters module of TDO.   If you have ever opened up the Letters Module in TDO and the Microsoft Word window behaves erratically (either by flashing,... Read More

Overview This article goes over how to properly structure token matching because the structuring is different compared to the old letters module (Microsoft Word). The structure changed because of natural limitations when the infrastructure moved from... Read More

Overview A recent update, in late June and early July, to Microsoft Office 365 and Microsoft Office 2019 desktop products can cause a compatibility issue with TDO that will result in Microsoft Word freezing after using Letters Module to Save, Send,... Read More

Overview If you need to print address labels for your referring doctors, it can be accomplished in several ways, depending on the type of information you are trying to find.  The detailed instructions show how to print labels based on whether you... Read More

To print out a statement for a patient of fees entered, but not yet posted, go to Front Desk Menu and select Pre Treatment Estimate Ensure that the fees have not yet been posted to the patient’s ledger that you want on the Pre-Treatment... Read More