TDO KB - Search

Checking TDO Backup Log

Sep 7, 2017 backup, verify backup, backup log, tdo cloud backup 1 7.24K 5/5 (1 Vote)

Overview This article will show you the quickest way to verify your TDO Backup status. Detailed Instructions The following directions will show you how to verify the status of your backup in TDO Version 12. To verify your backup in TDO Version 11,... Read More

EHR Audit Log and the Exam Log

Nov 30, 2017 audit, ehr audit, exam log, audit, security 0 5.58K 0/5 (0 Vote)

Overview TDO Software has two reports that are helpful when trying to audit changes that have occurred in the program. Here are how to find them, and what they do. Detailed Instructions Reporting Tools > Administrative > Exam LogExam Log: Shows... Read More

How to Turn off Firewalls on a workstation

Oct 15, 2014 firewall, turn off firewall, disable firewall, how to turn off firewall 0 6.06K 5/5 (1 Vote)

Overview In order for TDO to function properly, we ask that all firewalls on individual machines be turned off. Detailed Instruction Open Control Panel Click System and Security Click Windows Firewall Click Turn Windows Firewall on... Read More

How to Log Out of TDO

May 15, 2016 tdo training, video, logout, log out, log off, logoff 0 3.56K 5/5 (1 Vote)

TDO the Unknown: Tips and Tricks from TDO Meeting 2015

Oct 16, 2015 tdo meeting 2015, user meeting 2015, meeting notes, user meeting, the unknown tdo, tips and tricks, timeout, logoff, log off 1 18.02K 4/5 (5 Votes)

TDO the Unknown: Tips and Tricks Main Page T1, T2, T3 meaning: T1 patient is very nice, T2 patient is average, T3 patient is difficult. Also how to clear the T rating. Menu > Macro note same as macro note on notes tab. Faster way to enter... Read More

Version 12 Insurance Features

Jan 11, 2017 insurance, version 12, v12, v12 insurance, insurance, multiple fee schedules, calculate insurance 0 15.07K 0/5 (0 Vote)

Overview This article contains the step by step instructions on insurance features in Version 12. Multi Fee Schedule TDO has the ability for you to setup Multiple Fee Schedules for different insurances that you are in network with or you may want... Read More

Referral Chat

Jul 30, 2015 Referral Chat, TDO IM, IM, messaging, Referring Doctor chat, TDO Cloud, TDO Web, Web Services 0 12.48K 1/5 (1 Vote)

Overview With TDO Cloud, there is a Referral Chat feature that allows your Referring Doctor to communicate with you or someone in your office. Requirements TDO Cloud Services The workstations utilizing Referral Chat must not be logged in with... Read More

TDO Terms of Responsibilities

Oct 13, 2014 It responsibilities, doctor responsibilities, responsibilities 0 10.13K 0/5 (0 Vote)

Responsibilities of the IT Professional 1) To resolve all networking issues. It is the responsibility of the IT Professional to maintain and resolve all network issues, so they comply with the recommended network configuration and specifications... Read More

Troubleshooting Slowness in TDO

Sep 9, 2016 0 1.23K 1/5 (3 Votes)

Two common causes for slowness in TDO are: 1) High disk latency on the server 2) High RAM utilization on the server Both of these issues will present as TDO slow in all areas. This will affect ALL computers that use TDO. Behavior – TDO is slow to... Read More

TDO Best Practices

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Oct 15, 2014 checkout, setup, new computer, best practices, uac, firewall, antivirus, av, microsoft access, access, ms word, word, screen saver, power management, windows updates, ping, backup, registry, user account controls, slow, remote access 2 186K 0/5 (0 Vote)

Overview In order for TDO to function properly, it is strongly recommended that each workstation go through what we call a TDO Checkout. This is something that is initially done on each workstation by TDO Tech Support staff prior to any trainings and... Read More