TDO KB - Search

[v12] Right-Click options

Nov 22, 2023 right, query, search, patient ID, PID, ID, lookup, lookup value, edit list, drop down, dropdown, drop-down, my custom value, standard value, View Cases for Current Value, refresh list, delete, remove, hide, click 0 4.26K 0/5 (0 Vote)

Overview The available right-click options vary depending on the field being clicked on - not all fields have options available. Right-click options can include value lookup, customizing dropdown lists, query searches. Table of Contents ... Read More

How to Run a TDO Autofix

Jul 16, 2015 autofix, troubleshooting, OnClick error, error, On Click, error 3078, 3078, MS Jet Database Engine error, Jet, Jet Database, Engine, Microsoft jet engine, the expression 1 14.11K 0/5 (0 Vote)

Running an Autofix There are two ways to run a TDO Autofix. If TDO is open The Autofix can be run by clicking Help and selecting TDO Autofix If TDO is closed or not responding The Autofix can be run by clicking Start, followed by All Programs ... Read More

Snapshot Report

Feb 15, 2015 snapshot, financial report, report, double click report, right click report, snapshot summary report, best financial report, detail report, snap, shot, mtd, ytd, production, collection, adjusted, referrals 2 12.53K 5/5 (1 Vote)

Overview The Snapshot is a very powerful report. You can access data about production, collection, referrals, cases, etc., all in a format that allows you to filter by date, referring doctor, and other parameters, all on one page. In this article, we... Read More

Windows Update Error Causing OnClick Errors in TDO

FEATURED

Nov 13, 2019 onclick, on click, tdo error, windows update 0 9.84K 4/5 (3 Votes)

Overview Fix released by Microsoft (KB4484193) A fix for this issue has been released by Microsoft. Please make sure that you install the Windows Update KB4484193 which should resolve this issue. If the update does not appear when you check... Read More

Generate a report based on T rating

Nov 19, 2014 t1 report, t rating, report, right click, specified value 0 4.41K 0/5 (0 Vote)

Overview There are a number of reports that can be generated by right clicking on the value. For instance, a very common request would be how to generate a report based on the T rating (an indicator of the patient’s temperament) Right-click on... Read More

Daily Snapshot

Feb 15, 2015 daily snapshot, double click report, snapshot summary report 0 5.54K 0/5 (0 Vote)

Overview The Daily Snapshot is a smaller version of our regular Snapshot report. The Daily Snapshot just has your basic financial information for the current date including production and collections. Detailed Instructions To open: Reports >... Read More

[v12] Setup - Program Setup - Alert Setup Options

Jan 23, 2024 v12, Setup, Program Setup, Alert Setup Options, Calendar Reminder, Snooze, Automatic check, check in, check out, click 0 1.90K 0/5 (0 Vote)

Overview The Alert Setup Options is a user specific setting that will prompt a Calendar Reminder window to populate at the time of or in advance of appointments for the specified doctor(s). This function allows for a maximum of four (4) doctors to... Read More

QuickBooks Online

Dec 19, 2025 Quickbooks online, QBO, QB sync, Quickbooks sync 0 252 0/5 (0 Vote)

Overview How to load patients and sync transactions from TDO to QuickBooks Online. *If you need to have QuickBooksOnline synced with TDO, please call support to schedule a time to do that. Loading Patients Click on the Company name, and the... Read More

eRx Script error - eRx showing the incorrect time zone

Dec 9, 2025 Showing the Incorrect Time Zone in eRx, eRx Script errors, erx errors, error erx, script error 0 223 0/5 (0 Vote)

eRx Script errors If you are unable to click 'yes' on the error and continue, contact support for a fix per workstation. Support has a fix for TDO versions 12.416d & 12.405g. If you are on version 12.373g or lower, please... Read More

TDO Runtime Picker Utility

Oct 13, 2025 TDO Runtime Picker, Runtime, calendar, zoom, half page, half, display 0 786 0/5 (0 Vote)

Overview TDO Runtime Picker was developed to replace the various ForceRuntime registry files. TDO Runtime Picker will detect all versions of Runtime currently installed.The following login errors may be resolved by using this utility.Issue: Login... Read More