Overview If you would like to print a signed copy of a consent form, follow these steps: Detailed Instructions Navigate to the proper patient’s record in TDO At the top of the program, click on Main Data and select Review Policy/Consent... Read More

Overview The ability to sign the medical history forms, policy consent forms, pain history form, and the credit card receipts using the Topaz signature pad.  The Topaz signature pad can also be used with the installed Infograbber. Requirements... Read More

Overview The Infograbber application will make your office entirely paperless and save your front office staff a tremendous amount of time. Your patients will complete their patient information, medical history, and pain history all on the tablet pc.... Read More

Overview TDO comes with two built-in consent forms: the Financial Policy and the Privacy Policy.  You can easily add more consent forms in a few steps. Detailed Instructions How to add a consent form category Go to Program Setup>Policy/Consent... Read More

Microsoft defender will sometimes block TDO from creating child processes. Child processes are important to using TDO as they are required to use various TDO modules such as electronic prescriptions, letters, and auto fix. This Microsoft article... Read More

Program Setup Required Staff: Manager only and/or Doctor The Program Setup is the first in the series of trainings after TDO has successfully been installed on your computers. It is designed as an introduction into the program and to prepare your... Read More

Support for QuickBooks Desktop 2020 (ended) & 2021 (EOL 5/31/24) At this time, QuickBooks has discontinued support for 2020 versions of QuickBooks Desktop Pro, Premiere and Enterprise. They will be discontinuing support for 2021 versions on May... Read More

  Why staying up to date matters A significant share of support tickets stem from outdated software versions — and in many cases, the reported issue has already been fixed in a newer release. Our most recent general release is more stable,... Read More

Stale Dated (Expired) Checks Sometimes a refund check will not be cashed, and it will expire. This is referred to as a stale-dated check. Typically, banks do not honor checks past 180 days (please check with your bank specifically for their policy).... Read More

Overview   You will run into issues if you install TDO under one windows user then log in as another. During the install there are keys written to HKEY_CURRENT_USER. Usually re-running the SetupRuntime.exe will fix this. Read the below section to... Read More